ViewSonic XG2702-S 27" 144Hz Monitor

I purchased 2 of the refurbished monitors from Viewsonic as the seller for home use. The "boxes" they were shipped in were not original boxes. I guess I can understand that, but what I can't understand was the absolute lack of protection these replacement boxes offered. After unboxing and easy assembly, one of the units had a stand that was defective. The monitor sank down to lowest level. It would not stay in any raised position. I set it aside and started an RMA process directly with Viewsonic. They were the manufacturer and seller. I got a great price and didn't want to simply return to Amazon as I had a matched set. After a few emails back and forth, I decided to drop doing the RMA as I decided to get a dual monitor stand to replace both factory stands (the stands actually weren't the same on the refurbs despite being the same model). After getting the new dual monitor stand, I started process of mounting and setup. Finally firing these both up, discovered the monitor that had the defective stand also had a shattered screen. I didn't even bother to turn it in initially because of the defective stand. Here I am, just days outside the return window Amazon provides. I still didn't really want to return it. I had a matched set. I reached out to Viewsonic again and was immediately shot down for "physical damage". I guess I understand that, but they were the seller and shipper. It was their box. They deferred me back to Amazon. Amazon customer service rep was very nice and offered to contact Viewsonic directly. That went nowhere. The offered A-Z service. That also went nowhere. Amazon and Viewsonic pointed their fingers at one another but neither seemed to want to make any exceptions given the circumstances. I didn't break the monitor. I gout caught up in what I thought was the only problem in the stand that kept me from realizing the bigger issue of a broken panel. I know you're thinking I was foolish for not checking it sooner. I agree. Lesson learned. But I also learned Amazon A-Z is worthless. I would have expected them to step in and consider the situation and make things right, but that didn't happen. I'm left with a broken monitor and broken faith in Amazon.