CyberPower 1350VA/880W PC Battery Backup

My CyberPower CP 1350 AVR LCD Intelligent UPS device (battery backup and surge suppression) arrived two days ago (purchased on Amazon). The first thing that happened when I plugged it in was a red light on in the back of it, "Wiring fault." I looked it up and on the Cyberpowersystems.support page it says, "The wiring fault light indicates that the outlet that the unit is connected to is either not properly grounded or has reversed wiring. First, try connecting the unit to another outlet. If the unit still displays the electrical wiring fault, contact technical support for assistance. If the unit does not display the wiring fault light in the new outlet, you will need to have an electrician correct the problem with the faulty outlet." So, after trying it on another outlet and also got a red light with that one, I called CyberPower. I just want to say how polite and attentive the CyberPower guys are on the telephone. I have since called them with more questions about hooking up the unit, and each time (3 different guys) they were knowledgeable and solved the problem quickly. The red light problem went as follows: they said that the outlets probably are not grounded, and if all your outlets give the red light, it could mean that your house doesn't have grounded outlets. I was surprised, since almost all of my outlets have 3-prong plugs; the 3-prongs are supposed to be for grounded units, but people can install a 3-prong on an outlet that is not grounded, and that still does not make it grounded. Very important to know! So, I bought a "receptable tester" at Lowe's for $5 and tried out the outlets in my house and discovered that certain rooms did not have grounded outlets, while other rooms did. (Just want to add that you can do this without buying a receptacle tester, if you have a surge protector power strip with the two lights on it that say "Protected" and "Grounded." If the "Grounded" light doesn't light up or is DIM, then that outlet is NOT grounded - same thing with the receptacle tester - the two lights on the right should be fully on - if the middle one is bright and the one on the right is DIM then your outlet is NOT grounded. My electrician confirmed this. At first, he thought maybe the center light was reflecting in the right light, but it was DIM. He tested the outlet with his other tools, and said it was NOT grounded.) It dawned on me that the rooms that had grounded outlets were built 1970s or later, and the rooms that did not have grounded outlets were installed with the original house, built in 1955. Unfortunately, the rooms I need to use the CyberPower device in are the old part of the house where my office is. I'm sharing this information, because there are likely to be others who will experience this same situation. If your house is an older house, it is likely that the outlets in some rooms (the older ones) are not grounded, which means you need to call in a professional electrician and have a new, grounded, outlet installed. A new grounded outlet involves putting in a separate line from the main electric box in your house, all the way to the spot where you want an outlet to hook up your UPS device. For many people this isn't difficult. For me it was problematic since my basement is finished, with paneling and ceiling tiles all around, and there were only two teeny possible places in the ceilings of closets where the electrician could try to drill a hole up into the wall for an outlet on the first floor. It took him several hours, but he was finally about to get around the heating ducts and struts, and with the aid of a special drill extender he was able to get two new, grounded, outlets installed in my first-floor office. I had him install two, although I only needed one, so I'd have plenty of outlets for digital devices that need grounding. It did cost me, but now I can be confident that my electronics will be protected with grounding, surge suppression, and battery backup. The second problem I faced was when I hooked up the UPS to my new (replacement model) Comcast "wireless gateway" modem/router, and wanted the WiFi signal to go out, not from the Comcast unit, but from my Apple Time Capsule unit. I'm sharing this info because I feel certain that others will run into this, too. I followed the Comcast instructions with one exception - the Comcast cable comes out of the wall and into the cable "input" of the CyberPower UPS device. Then you need another cable coming out of the CyberPower unit, from the cable "output" into the Comcast modem/router. So, I thought I had everything hooked up correctly, but it didn't work. I called Comcast and had to talk with an intake person for about twenty minutes before they would pass me to a tech specialist. They helped me get it set up, but after we got off the phone, my Apple Time Capsule continued to blink amber (yellow) and didn't go to the green light. When I checked in the Time Machine app, there was a message, "Double NAT." I looked that up, and it means you have two WiFi systems running. So, even though the Comcast guy told me he was disabling the WiFi on my Comcast unit so that signals would go out through my Time Capsule, there was still this problem. The Comcast guy told me he couldn't help me any more, have to call Apple. So I called Apple. Apple is always very nice, but the intake person didn't know what to do about the yellow light. He passed me to a WiFi specialist at Apple, and that guy knew exactly what to do. So here is what you should do if your Apple Time Capsule keeps blinking amber (yellow) after you have your CyberPower and Comcast set up: Look in Applications - Utilities - AirPort Utility. The Internet icon should have a green light to the left of it. If the Time Capsule icon has an amber (yellow) light to the left of it, simply double-click on the amber light in the picture. It will open a small window. Again, see the yellow circle there and click on it. You will see a small drop-down that has the option "Ignore." --> CLICK ON IGNORE. That is the solution. The Apple guy says "We get this all the time." There are other solutions you will see online, including something about "bridge." Don't do that. Just click "ignore" and you'll be all set from there on out. One other difficulty I had was plugging devices into the CyberPower unit. I thought something was wrong. The situation is, when you plug things into the unit for the first time, it takes a lot of muscle to shove them into the sockets. Right out of the factory, the plugs are tight. So just use your strength and force them in. After that, it's no problem at all. I set the CyberPower unit on the floor near the Comcast outlet and modem, and hooked up my computer speaker system and Time Capsule near it. That keeps all the wires in the same area, and off my desk. I have a 14-gauge (9-foot) heavy duty extension cord running from the CyberPower unit to my iMac desktop. I purchased the extension cord on Amazon, too. The CyberPower guys said to get a 14-gauge "one-to-one" extension cord. That means that each electronic device you put on an extension cord coming out of the UPS device needs to have its own extension cord - this is important. This is why I moved my Time Capsule and speakers over to plug in directly to the CyberPower device on the floor. So my desk has just one cord coming off of it, no spaghetti mess of wires all over the place, just on the floor in the corner. The extension cord I picked is a neutral gray, and very flexible: http://www.amazon.com/Heavy-Conditioner-Major-Appliance-Extension/dp/B013Q5DOZ8?ie=UTF8&psc=1&redirect=true&ref_=oh_aui_detailpage_o02_s00 One last comment - this is a most impressive looking machine. It is big and very solid. It is also VERY HEAVY. Other than the things I mentioned, I have had no problem with the device. I have a new grounded outlet now, and I managed to get a Comcast modem hooked through it, and the WiFi signal to go through my Apple Time Capsule, which I'm sure many of you have. So I hope this info helps some of you out there. I am very happy with my purchase, and now thinking I will buy another one for my TV and sound system in the recreation room (which is in the newer part of the house and has grounded outlets!). If I ever do have a problem with it, I will report back! Happy customer, and very happy with the CyberPower tech guys!