CyberPower 1500VA/1000W PFC Sinewave UPS System

I just received this unit 2 days ago. I charged it up overnight the first night, and then I set it up yesterday evening. The setup was not too difficult. I took a good 20-30 minutes to read the directions carefully, and I installed the software. It seems to be working just fine. I ran the self-test once, and it passed. I am expecting that "self test" checks all the same things that would be checked if I simulated a power down event on the supply to this UPS itself. Here's the big problem: it has a putrid smell. But, "smell" is a word that indicates a minor issue, and so the word does not capture my concern adequately. It's not just that it smells. For example, I don't like the smell of Brussels sprouts or cooked carrots, but I have zero concern for my health when smelling them. The problem here is that it is a very strong industrial smell that most people would agree "smells like something not good for you". I believe the smell is from a petroleum-based product. It might be rubber or plastic. I know this smell from other products. I just started smelling it in products from China over the past 2 years or so. Another product that had this EXACT smell: a thick rubber floor mat for use with exercise equipment, for example. My opinion is that CyberPower is going too far in downplaying another reviewer's concerns on this smell: CyberPower Product Support in response to D. Howard's 12/9/2016 review: "Please note, the odor although not pleasant to smell, is not harmful." I believe CyberPower that some units early on passed RoHS (tested to confirm that certain toxic substances exist only up to certain concentrations in the products tested). But, I believe it is possible that the units tested did not have this same noxious smell that seems unhealthy. I read this article (which is completely on-topic) just now: [...]. I am not certain if everyone agrees that this web site is reputable, but the detail and wording were convincing for me (though I do NOT have a chemistry background). It mainly talks about toys and backpacks, but I believe that the awful smell from rubberized plastic goods they are talking about is the same smell we are talking about here for my CyberPower UPS. Again, I do not have a chemistry background, but this smell literally fails the "smell test". It absolutely smells unhealthy. Also, I really hope CyberPower does not say "there is no evidence there is a problem with the units that have this smell". The burden of proof should not be on the customer. Also, "there is no evidence" is a country mile away from "we have tested specific units with this smell in a sufficient quantity for our conclusions to be statistically significant, and we can show you the exact composition of the out-gassed smell and here is the toxicity of each component of the out-gassed smell and here is why each component in this concentration is safe". Anyway, getting back to the article, it opens as follows: "Ever wonder why some rubberized plastic goods made in China have that awful smell? Research and testing is increasingly illustrating that these goods may not just smell bad. They may also be out-gassing potent toxins and carcinogens." They go on to talk about harmful chemicals like DBP and DEHT related to this awful smell. If you investigate RoHS ([...], for example), it looks like DBP and DEHT are part of the RoHS testing, and CyberPower is saying that these units pass RoHS testing. You know what? I believe that if you did a RoHS test on the unit that is sitting in my home, it would fail that RoHS test. I really want to use the unit that I have without the hassle of a return, so I set up a "pretty decent" air filter about 3 feet away from this unit and ran it overnight with the doors closed in this room (my home office). When I came into the room in the morning, I still could smell the same noxious rubber smell. Oh, I also did the initial charging of the unit in my garage overnight on the first night (temperature was in the 49-55 degrees Farenheit range every time I checked) because I was hoping that the smell would dissipate better in my garage. This did not solve the problem. Folks, I think the materials used in the manufacturing process have changed since the RoHS testing was done. The smell is just so strong, thick, and persistent. My guess is that many units of this product were shipped without the toxic smell, and something changed along the way. As you can see, my review is from December of 2016. It looks like I am not the only one to notice this problem for units shipped around this time. I saw that CyberPower shipped a replacement unit to someone else that had the problem, but even the replacement unit had the problem. CyberPower is committed to making the customer happy. I believe that. Here is what would make me a satisfied customer: 1) Have a human pick a CyberPower UPS unit "off the shelf". Have at least 2 people smell it carefully (you can smell it even before you open the box) in a non-drafty location. In other words, do not try this outdoors or in a drafty warehouse that could be blowing the smell away. In needs to be done in a "true indoors" situation. 2) Have both people confirm that this obvious thick rubbery/industrial/petroleum smell does not exist. It's probably best to open the box to be sure. 3) Repeat until you are certain that the specific product you are sending me does not have this smell. 4) Send it to me, please. 5) Pay the costs of me shipping the original product back to CyberPower. 6) Please do not just "ship another one" to me. We have already seen that this did not work for another reviewer. Please do not give me a syrupy and cynical "CyberPower is committed to making the customer happy" response until I have a non-smelling unit in my home with no out-of-pocket costs to me. Here is the definition of "cynical" that I am using here: "concerned only with one's own interests and typically disregarding accepted or appropriate standards in order to achieve them". When the above "replacement with no smell and no cost to the customer" happens, I will happily amend my review to let folks know that CyberPower uses actions to back up its claims of commitment to customer satisfaction. For those reading this review, I recommend that you do not purchase this product until the noxious smell problem has been resolved.