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1,771
3.8 out of 5 stars

WD My Cloud 3TB Personal Cloud NAS

$94.99
$189.99 50% off Reference Price
Capacity: 3TB
Condition: Factory Reconditioned
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Top positive review
9 people found this helpful
BEWARE OF OLD REVIEWS
By Randall S. Donadio on Reviewed in the United States on February 23, 2014
After noticing a lot of negative reviews were due to product purchases quite a long time ago, I decided to pick up the hard drive. Setup was extremely simple and I was able to update the firmware effortlessly. (Beware, it can hang at 10% and 60%. It is updating just give it time). After doing so, I noticed the speeds were only at 10 mb/s and this is where I think a few poor reviews come in as I used my tech knowledge, that many might not have (especially since the HD simplicity is geared toward the average user) to figure out the problem . If you have VERIZON FIOS and signed up more than three months ago, your router does not have GIGABIT ETHERNET. The back of the My Cloud's Ethernet was lit yellow due to the router not splitting the Ethernet at max capacity. Fios' new routers (now given automatically to new customers who sign up as of three months ago), is capable of the desired Ethernet speed which is 1 Gigabit. 1 Gigabit is essentially 1000 megabits, not to be confused with megabytes, which 1000 megabits actually equals 100 megabytes. So having a 1 Gigabit enabled router allowed me to go from 10 megabytes a second to 100 megabytes a second (1 gigabit). Sounds confusing, I know, but it really comes down to it being 10x faster on a proper router (or Ethernet Switch). If you do not want to upgrade your router, then you can get an Ethernet Switch on here for cheap that is gigabit enabled. Honestly, gigabit internet and N band routers have been the norm for quite some time now. Fios shouldn't have been giving that old G band router and should have switched their policy a long time ago. However, their outlook is that as long as it delivers the internet hard wired at the sold speed, then wireless is just a bonus and not guaranteed. Nevertheless, if you are on a G band wireless router and actually use WiFi, I definitely recommend updating your router to a good dual band N router such as the ASUS RT-N66U. Most devices, even the first iPads have N band receivers and updating, which I had planned to do before getting the hard drive, has become one of the most noticeable upgrades I've made to my home network. The wireless connection speeds N delivers far surpasses G band and dual band makes it all the more better. Now that I have the My Cloud transferring at the max read/write speed, things are great. Also, due to my new router, pulling movies and other videos from my drive to my devices or TV leads to absolutely no buffering. Seriously, a 4GB movie started playing and the entire thing was buffer downloaded within seconds. Allowing me to rewind and fast forward like it was my DVR. Amazing stuff. So all-in-all, due to the fact that unless you have an SSD, 1 gigabit Ethernet is always going to be faster than the read/write speed of your hard drive. So having that hard drive as a network drive makes it extremely convenient. Being competitively priced with regular externals, containing an easy to use application for access anywhere on the planet, a quick and easy setup with a quiet operation makes this hard drive amazing in my eyes. There are two things I do not like though; the fact that it doesn't come in black and the fact that WD has overseas support. (warning rant incoming). Overseas support is ruining this country and stripping jobs from Americans. The free trade agreement is supposed to help suppress immigration by creating jobs overseas. However, immigration has not slowed down. Immigration and the fact that jobs are being created overseas and not in America is causing many Americans to not have the opportunities they should. All this free trade garbage is just so corporations such as WD can make more of a profit. Prices remain competitive due to competition so the only people benefiting from this are the corporations themselves. We as Americans lose out so big corporations can profit hand over fist. In my eyes, companies like this are destroying the country for money and it should be illegal. This is why I lack respect for companies who do this. There are plenty of companies such as Microsoft and Apple that are extremely successful while limiting their overseas operations. Calling their support results in English speaking Americans helping Americans. That is how it should be. While many of these overseas representatives may speak English, they do not understand it fluently and telephone connections are not stable making it even harder to understand them. They also seemed to be looking up solutions as I asked questions. You are suffering so someone else can make more money. If this inspires you, please do what you can to speak up about these sorts of issues.
Top critical review
10 people found this helpful
WD My Cloud any version: AVOID – JUNK – WILL LET YOU DOWN
By 4mark2009 on Reviewed in the United States on March 30, 2015
WDMyCloud any version: AVOID – JUNK – WILL LET YOU DOWN WHEN YOU NEED IT. After 5 weeks of trying to live with this poor cheap NAS choice. I have given up on the Western Digital WDMyCloud. But first, let’s qualify the reviewer: (I can’t spell)… However, I am 51 with 25+ year experienced “IT” professional. My resume includes: Cisco advanced services, IBM Risc, SCO/BSD Unix, Adaptec/Areca/many other RAID’s, Computer/Server builder, and Microsoft Technician support for every flavor Microsoft (1988, 3.1) to (2014, hate 8, hope 10 is better) . I am now semi-retired. I have no ties to any manufacture and I have nothing to sell you. First, let’s talk about WD tech support. PLAINLY, you can’t get to 2nd tear support. I experienced 5 days trying as they must call you on an open support ticket #system. But, this is a game playing phone tag. They ringing your phone twice then hang up when you answer, they send you an email “sorry we missed you”. After 5 days of my effort re-trying contact, WD can not prove to me they even have a level 2 tech support. So, let’s talk about level 1, support: They must be sweatshop workers. They are trained and strictly tied to an SOP menu. First, they force you to: register answering 38 personal question wasting 16 minutes of your time (NOTE: Clock is ticking after registration, FREE SUPPORT End’s 30 DAYS AFTER REGISTRATION). Next, they connect you to Mr. /Ms Clueless who will lecture you about Browser versions, JAVA, Device ups/downs. They usually ask for “REMOTE ACCESS YOUR SYSTEM so they can snoop around in your computer rather than support the troubled WD NAS device. WD tear 1 support absolutely refused to connect to my NAS using their own software and WD-go Website. WD Support will NOT login using a login name and password you setup so they can test and see what you are experiencing using their crap hardware and software. After I requested elevated support, I even trapped two WD support technician in bare faced lie(s). Tech Support lies are serious issue: So, let me elaborate: By this time I had requested a 3rd higher level technician with authorization to use and login to the WD remote access website, www.wd2go.com/login.do. The new phone tech asked the same SOP AGAIN, Then, he put me on hold saying he would try to login with my test login and remote password. 8 minutes on hold. When he returned, he said I have a poorly configured MyCloud because his attempt gave a device error. I asked him why he never requested the SECOND REQUIRED PASSWORD. Wow, did he fall over his Tung stumbling for excuses to cover the fact that he never seen a prompt for a device password because he never tried and does not even know how the WD remote Web Site works. I exposed the next WD Phone (supervisor) in the same lie. Only this time he said he got in, the JAVA ran se could see but, he could not open my share points (“the actual problem”). So, I asked him to read me the “NAME” of my shares? He could not tell me what he was seeing as my shares because even this so called “supervisor” had never actually tried to login to tested anything. PROOF OF WD TECH & SUPERVISOR LIES: Router log setup to log access to port 8080 and 8443 confirm no attempt was ever made to test access by any WD Technician. The log shows every access from WAN users to the WDMycoud, confirmed. Note to all: MUST HAVE A GOOD UPS TO USE ANY NAS. WDMycloud 3Tb: It is extremely unstable, requires frequent power cycling (unplug). It hangs 50% of the time if you click REBOOT from the utilities menu. Network speed is dog slow on a 100/1000, true 1G network with no other traffic. The best I could get was 52 from my fastest server and 44 from a WIFI Laptop. Very bad issue: If you upload files to fast, the WD content scan will hang and cause the WD Mycloud to go nuts requiring a full power cycle. I had to group my uploads into sets of 3 files at a time pause 1 full minute before the next 3 files. File size from 500Kb to 1,800Kb, it did not matter. Try uploading 900 videos of 1 gig each like I just described and you will know the agony this NAS device has caused me. The 11TH DAY: After uploading 1.4 gig as above, it worked for 3 users with share access accounts to the content share. But, on the 11TH DAY: The share content would not open on the www.wd2go web site. It would not let me mount/map the drive anymore, (local or remote), “net use” stopped working. Only access that worked was by device generated code on a WD application that only lets you view/hear your shared content. (No Firmware changed, auto update disabled, check firmware showed, “up to date” on March 18th and today. March 29, 2015. No changes were made, no content added. It just stopped working. QUICK, FULL. and, FACTORY RESTORE: Tried them all, total rebuild 2 times. It worked. Yes, it worked for 3 days locally but still no access using www.wd2go remote drive map access. Would I use WD Mycloud to backup anything? OH MY GOD NO! If you could keep the MyCloud functioning (you cant), a full computer hard drive restore of say 250gig would require 5 hours or more at the above said extremely slow network speed considering it’s a NAS. For comparison: I have a cheap Buffalo NAS from 2009 that transfers files 30% faster 80Mbs. And also, my own design NAS gives its users 230Mbs locally over a congested 1000 Ethernet. The WD Mycloud sucks eggs on every level. I want my money back and the chance to chew out every Western Digital Corporate Executive Officer including: Mr. Stephen D. Milligan, President and Chief Executive Officer. Western Digital, 3355 Michelson Drive, Suite 100, Irvine, California 92612. My name is service ticket #032515-9744051, Mark… ------------------------ Update 4/2 15: After my post here on Amazon I received a nice call from WD, James who put me in contact with Tim, a good tech. We reinstalled firmware, ran a system check, downloaded a 4meg system check log and, then I was offered my money back. Tech talking to Tech the process was oven in 30 minutes on phone. So, my purchase receipt was emailed and I’m looking for a check in the mail. WD has 3 product lines dependent on the same OS and remote access system. They are all broken in the current firmware and WD-GO remote web site. WD Corporate office can not be contacted by phone or email. I tried hard to contact them because this is a 3 product-line design flaw. But, WD Corporate office does NOT want public contact unless in written US Mail. I had $40,000.00 in WD stock until 10:05AM today. WD Corporate Office is going to freak when more people learn how badly the cloud products are broken. WD stock is going to suffer the customer outrage. Yet, I give my thanks to James and Tim for assistance and Honesty. Update 4/14/2015: Refund check recived. Thank you James and Tim. People, currently the WD Mycoud is THE WORST NAS on the market. Unfortanetly the true reviews showing how bad it is are being burried under piles of "PAID" reviewers. Not sure how much Amazon can do about that problem. Just know that WD Support is cluless no matter what your question, they cant answer. WD Mycloud ALL PRODUCTLINES: ARE extremely unstable, requires frequent power cycling (unplug). They hangs 50% of the time if you click REBOOT from the utilities menu. Network speed is dog slow on a 100/1000, true 1G network with no other traffic. The best I could get was 52 from my fastest server and 44 from a WIFI Laptop. Very bad issue: If you upload files to fast, the WD content scan will hang and cause the WD Mycloud to go nuts requiring a full power cycle. I had to group my uploads into sets of 3 files at a time pause 1 full minute before the next 3 files. File size from 500Kb to 1,800Kb, it did not matter. Try uploading 900 videos of 1 gig each like I just described and you will know the agony this NAS device has caused me. AVOID ALL WD CLOUD JUNK!

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