WD MyCloud Network Attached Storage

WDMyCloud any version: AVOID – JUNK – WILL LET YOU DOWN WHEN YOU NEED IT. After 5 weeks of trying to live with this poor cheap NAS choice. I have given up on the Western Digital WDMyCloud. But first, let’s qualify the reviewer: (I can’t spell)… However, I am 51 with 25+ year experienced “IT” professional. My resume includes: Cisco advanced services, IBM Risc, SCO/BSD Unix, Adaptec/Areca/many other RAID’s, Computer/Server builder, and Microsoft Technician support for every flavor Microsoft (1988, 3.1) to (2014, hate 8, hope 10 is better) . I am now semi-retired. I have no ties to any manufacture and I have nothing to sell you. First, let’s talk about WD tech support. PLAINLY, you can’t get to 2nd tear support. I experienced 5 days trying as they must call you on an open support ticket #system. But, this is a game playing phone tag. They ringing your phone twice then hang up when you answer, they send you an email “sorry we missed you”. After 5 days of my effort re-trying contact, WD can not prove to me they even have a level 2 tech support. So, let’s talk about level 1, support: They must be sweatshop workers. They are trained and strictly tied to an SOP menu. First, they force you to: register answering 38 personal question wasting 16 minutes of your time (NOTE: Clock is ticking after registration, FREE SUPPORT End’s 30 DAYS AFTER REGISTRATION). Next, they connect you to Mr. /Ms Clueless who will lecture you about Browser versions, JAVA, Device ups/downs. They usually ask for “REMOTE ACCESS YOUR SYSTEM so they can snoop around in your computer rather than support the troubled WD NAS device. WD tear 1 support absolutely refused to connect to my NAS using their own software and WD-go Website. WD Support will NOT login using a login name and password you setup so they can test and see what you are experiencing using their crap hardware and software. After I requested elevated support, I even trapped two WD support technician in bare faced lie(s). Tech Support lies are serious issue: So, let me elaborate: By this time I had requested a 3rd higher level technician with authorization to use and login to the WD remote access website, www.wd2go.com/login.do. The new phone tech asked the same SOP AGAIN, Then, he put me on hold saying he would try to login with my test login and remote password. 8 minutes on hold. When he returned, he said I have a poorly configured MyCloud because his attempt gave a device error. I asked him why he never requested the SECOND REQUIRED PASSWORD. Wow, did he fall over his Tung stumbling for excuses to cover the fact that he never seen a prompt for a device password because he never tried and does not even know how the WD remote Web Site works. I exposed the next WD Phone (supervisor) in the same lie. Only this time he said he got in, the JAVA ran se could see but, he could not open my share points (“the actual problem”). So, I asked him to read me the “NAME” of my shares? He could not tell me what he was seeing as my shares because even this so called “supervisor” had never actually tried to login to tested anything. PROOF OF WD TECH & SUPERVISOR LIES: Router log setup to log access to port 8080 and 8443 confirm no attempt was ever made to test access by any WD Technician. The log shows every access from WAN users to the WDMycoud, confirmed. Note to all: MUST HAVE A GOOD UPS TO USE ANY NAS. WDMycloud 3Tb: It is extremely unstable, requires frequent power cycling (unplug). It hangs 50% of the time if you click REBOOT from the utilities menu. Network speed is dog slow on a 100/1000, true 1G network with no other traffic. The best I could get was 52 from my fastest server and 44 from a WIFI Laptop. Very bad issue: If you upload files to fast, the WD content scan will hang and cause the WD Mycloud to go nuts requiring a full power cycle. I had to group my uploads into sets of 3 files at a time pause 1 full minute before the next 3 files. File size from 500Kb to 1,800Kb, it did not matter. Try uploading 900 videos of 1 gig each like I just described and you will know the agony this NAS device has caused me. The 11TH DAY: After uploading 1.4 gig as above, it worked for 3 users with share access accounts to the content share. But, on the 11TH DAY: The share content would not open on the www.wd2go web site. It would not let me mount/map the drive anymore, (local or remote), “net use” stopped working. Only access that worked was by device generated code on a WD application that only lets you view/hear your shared content. (No Firmware changed, auto update disabled, check firmware showed, “up to date” on March 18th and today. March 29, 2015. No changes were made, no content added. It just stopped working. QUICK, FULL. and, FACTORY RESTORE: Tried them all, total rebuild 2 times. It worked. Yes, it worked for 3 days locally but still no access using www.wd2go remote drive map access. Would I use WD Mycloud to backup anything? OH MY GOD NO! If you could keep the MyCloud functioning (you cant), a full computer hard drive restore of say 250gig would require 5 hours or more at the above said extremely slow network speed considering it’s a NAS. For comparison: I have a cheap Buffalo NAS from 2009 that transfers files 30% faster 80Mbs. And also, my own design NAS gives its users 230Mbs locally over a congested 1000 Ethernet. The WD Mycloud sucks eggs on every level. I want my money back and the chance to chew out every Western Digital Corporate Executive Officer including: Mr. Stephen D. Milligan, President and Chief Executive Officer. Western Digital, 3355 Michelson Drive, Suite 100, Irvine, California 92612. My name is service ticket #032515-9744051, Mark… ------------------------ Update 4/2 15: After my post here on Amazon I received a nice call from WD, James who put me in contact with Tim, a good tech. We reinstalled firmware, ran a system check, downloaded a 4meg system check log and, then I was offered my money back. Tech talking to Tech the process was oven in 30 minutes on phone. So, my purchase receipt was emailed and I’m looking for a check in the mail. WD has 3 product lines dependent on the same OS and remote access system. They are all broken in the current firmware and WD-GO remote web site. WD Corporate office can not be contacted by phone or email. I tried hard to contact them because this is a 3 product-line design flaw. But, WD Corporate office does NOT want public contact unless in written US Mail. I had $40,000.00 in WD stock until 10:05AM today. WD Corporate Office is going to freak when more people learn how badly the cloud products are broken. WD stock is going to suffer the customer outrage. Yet, I give my thanks to James and Tim for assistance and Honesty. Update 4/14/2015: Refund check recived. Thank you James and Tim. People, currently the WD Mycoud is THE WORST NAS on the market. Unfortanetly the true reviews showing how bad it is are being burried under piles of "PAID" reviewers. Not sure how much Amazon can do about that problem. Just know that WD Support is cluless no matter what your question, they cant answer. WD Mycloud ALL PRODUCTLINES: ARE extremely unstable, requires frequent power cycling (unplug). They hangs 50% of the time if you click REBOOT from the utilities menu. Network speed is dog slow on a 100/1000, true 1G network with no other traffic. The best I could get was 52 from my fastest server and 44 from a WIFI Laptop. Very bad issue: If you upload files to fast, the WD content scan will hang and cause the WD Mycloud to go nuts requiring a full power cycle. I had to group my uploads into sets of 3 files at a time pause 1 full minute before the next 3 files. File size from 500Kb to 1,800Kb, it did not matter. Try uploading 900 videos of 1 gig each like I just described and you will know the agony this NAS device has caused me. AVOID ALL WD CLOUD JUNK!