Top positive review
4 people found this helpful
Great Product
By Alfred J. Fazio on Reviewed in the United States on December 31, 2002
The Linksys 4-Port Cable/DSL Router has always been my top recommendation to friends, family, and co-workers needing to setup a small home or office network. It has more features than what most small office networks need, and is still very intuitive. The web interface makes changing options a pleasure. A pleasure, that is, unless you are an advanced user. This is my only complaint. There are times that having a remote logging shell (rlogin, telnet, ssh, SOMETHING) would ease many administrative pains. This especially goes for unix lovers who live under the wing of the bourne shell. But, again, this is for small home/office networks. Both DHCP and static IP's can be utilized. Port forwarding is another great feature, for anyone wishing to run a server that can be accessed outside of the network. For example, you can have all requests to the router on port 21 (FTP) to be forwarded to an adminitrator-specified machine. And all requests to port 25 (SMTP) to go to another machine. There is also an option for DMZ Host, which allows all ports to be forwarded to a single machine (in other words, all ports are open). You can even define the MAC address for the WAN. Another cool feature is filtering certain computers from getting internet access. Great for parents not wanting their children to get on the internet in the privacy of their own room, or an office computer that general clients/public can use. Also has an extension port, so if your network keeps growing, you can always buy a small switch (or hub if you're cheap) and there you go! More ports! One more thing. The uptime is good. Only once have I had a problem, which I never had the chance to really troubleshoot because it stopped occurring. What happened was this: About every 5 minutes I would lose internet access, but upon logging into the router and checking the status, it would say it was connected. Not until I would manually reset the router would I have internet access again. This happened repeatedly for about a full day, out of the blue. But then the problem stopped, just as quickly as it came. I haven't had the same problem again. My own linksys is about a year old and is still in great shape. So, to sum up, for the price this is a true bargain. A great quality product that has won my loyalty and the loyalty of many friends and relatives.
Top critical review
3 people found this helpful
Steer Clear - Great Product, Terrible Support
By Laura Ingles on Reviewed in the United States on March 22, 2002
We have DLS service at home hooked up to our home PC. For the last year I have been bringing home my work laptop and dialing up using the phone line. Someone at work suggested a DSL router and I finally got one. What a super product it is. I am now able to connect my work laptop at DSL speed without having my wife remind me every 10 minutes to get off the phone line because the mother-in-law is going to call! The installation was a mess. The product arrived with an installation wizard CD and a flyer that said "use the wizard". So I did. It blew up half way through and I had to fumble through the manual. Eventually it was set up and once it was, it worked like a charm...for about three weeks when it abruptly stopped working. But that was just the start of my troubles. I called Linksys tech support. Spent two hours with three different support persons over two days. Each time someone from "customer concern" was going to call me back but never did. Each time I had to repeat all the previous conversations as none of the tech specialists made notes or if they did there appeared to be no way for the next one to access them. Each tech support bad mouthed the other one. They could not fix the problem. On top of that they were rude and did their best to make me feel stupid. Not exactly a happy customer experience. After the third tech support person could not help me, he swore up and down that a tech supervisor would call within two hours to help me. That was three days ago. Have not heard from them yet. So I boxed up the product and shipped it back. For a while I wowed not to have anything to do with the DSL router. But it's just such a great product. So based upon some of their other reviews, I am getting the NetGear router. Bottom line, this is a fantastic product and a must have if you have DSL or cable modem access and have to use more than one computer. However, based upon my experiences I'd recommend you steer clear of Linksys and check out some of the other makers.
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