Bonsaii EverShred C149-D 12-Sheet

I used my Bonsaii C149-C Shredder for two 45 minute sessions and it worked perfectly. At that point my review would have been glowing. But for the next shredding session the shredder would not work. I did all of the troubleshooting referenced in the manual, nothing worked. I tried to email customer service, but the address listed in the manual did not work. I googled the company and went to their website. From there I got their toll free number and called them. Their advice didn’t work either. I asked for their correct email address and got a different one. It too did not work. At that point I decided to return the item. There are two crucial points to mention. The first is that no where in the item description, nor on their website does it mention that the Bonsaii C149-C Shredder should NOT be used to shred plastic window envelopes. It is only mentioned in the printed manual that comes with the unit. Also, it is printed in small gray, not black, type. The second is for people who use Amazon Reviews to make a decision then buy it elsewhere. From the company’s tech support they told me that their warranty is honored only if the unit was purchased from Amazon or Staples. During my googling I learned that it is sold from other reputable retailers. I feel that this is unconscionable. Because of Bonsaii’s inability to have a working customer service email address, and not universally honoring their warranty, I would not buy from them. That said, my unit was obviously a lemon. At first my unit worked marvelously. (see the accompanying picture) Ostensibly it is the perfect shredder for someone who has 50 pounds of accumulated documents to securely destroy. I only got through about three pounds before mine died. One last thing, it was supposed to arrive with a of pack lubrication paper. It was missing from mine. I already had a bottle of shredder lubricating oil on hand. Regardless of make, the shredding heads of heavy duty shredders need to be regularly lubricated.