Top positive review
2,914 people found this helpful
Goodbye Canon...HP is Simple, intuitive, and frustration-free!
By Elis Law on Reviewed in the United States on February 22, 2016
Short version: If you want a reasonably priced, reliable printer that is simple to install and easy to use, this HP Officejet 3830 is a great choice. Set-up: The set up takes less than 15 minutes to complete, and it instantly works with all your devices on the same wifi network. There's no need to download a particular app (though it offers a good one if you like that sort of thing), nor does it require any special set up with your computer. Use: This printer is self-explanatory and intuitive. The touch screen isn't very large, but it's much more responsive than the one on my old HP Envy 100, so it's actually an improvement for me. If you can use a regular sized touchscreen smartphone, you can use this with no problem. Ink: After comparing the various manufacturers' ink cartridge options for ink jet printers, I've found them all to be comparably priced, but I prefer HP, because (1) it requires only two cartridges (black & color), whereas other printers often require one black and three or more color cartridges*; and (2) the HP Instant Ink program (which is optional) is cheaper and extremely convenient. *I know some people have complained about the single color cartridges, preferring to use individual colors to conserve ink. My response to that complaint is twofold. First, in my experience, when one color is out, the other colors are close behind, so the convenience of the combined cartridges is worth it. Second, any ink waste that results from the combined color cartridges is minimal compared to the "waste" generated from separate color cartridges. With combined color cartridges, there is one cartridge, one sealed package, one paper insert and one outer box. With individual color cartridges, there are three (or more) plastic cartridges, three sealed packages, three paper inserts and three outer boxes. That's a lot of unnecessary waste! Other issues: The only other concern that's been raised in the Amazon reviews is the paper feeder. Apparently a few people have complained that it grabs several pages at once, causing paper waste and jams. I've noticed that sometimes the paper doesn't fully load into the feeder, and when that happens, it can cause this problem. The paper feeder itself is a bit awkward. Still, as long as I make sure the paper is properly and fully loaded, I don't have this problem. All things considered, this is a fairly minor problem with an otherwise excellent printer. Long Version - HP v Canon: I literally gave away my brand new Canon MG7520 printer and replaced it with this HP Officejet 3830, and I couldn't be happier. After my trusty old HP Envy 100 took a spill off my desk and shattered, I researched printers online to select its replacement. I've always had HPs at home and work, but I wanted to find the best value regardless of brand. Although the expert and consumer reviews were generally all over the place, with printers receiving 4.8 stars on one website and 2.4 stars on another, I noticed that on most sites the Canon printers were rated the highest of all the major brands. Based on that research, I bought a Canon MG7520 on sale at Best Buy. Though I'm no computer expert, I have set up a number of similar printers for myself and my family members, and based on my experience, I knew it shouldn't take more than about 15 minutes to connect my new Canon printer. Over one month and countless wasted hours trying to get that thing to work, I finally packed it up and donated it to Goodwill (the Best Buy return period had long since expired, and I didn't want to waste any more of my time, even just trying to sell it on Craigslist). During that month of fruitless efforts to get the Canon printer to print something other than the Printer Connection Settings sheet, I tried everything to get it to work with any of my devices. I used the included installation disk; I downloaded the drives and software from the website; I manually installed the drivers; I followed the instructions in the box and the (different) instructions online; and I even talked to Canon customer support several times. Nothing worked. After waving the white flag, I bought this HP Officejet 3830 from Amazon. Two days later (thank you Prime!), it arrived. Ten minutes, 47 seconds later, it was printing from my desktop, laptop, phone and tablet. I never even had to look at the instructions. HP install: Plug in, enter wifi password, insert paper, print. Canon install: Plug in, choose LAN connection type, enter wifi password, download app, change LAN connection type to "offline" set up, register printer, change LAN again, select online options, try to connect, if connection fails even when connected, try to decipher cryptic installation instructions, start all over, etc etc. You get the idea. Does Canon print better photos? I wouldn't know, but I've heard it does. If you're buying a printer primarily for photo printing, perhaps Canon is the way to go. But if you need a printer for everyday, household/small business printing needs, I highly recommend HP, and in particular I recommend the HP Officejet 3830. It's easy and it works. Oh, and the photos look just fine.
Top critical review
6 people found this helpful
Good None-In-One machine
By Hoggy Dog on Reviewed in the United States on May 4, 2020
I hooked up my new HP3830 printer with no issues in about 20 minutes, including unpacking, connecting phone lines (for the FAX) and downloading/installing the HP Software. I successfully entered WiFi Network parameters into the machine and got the expected "Connected" indication from the printer, including the MAC and IP addresses. Perfect. The initial printer test page printed fine, a little light for my tastes but since I enrolled in the HP free Tier ($0.00 per month for 10 pages) and the plan bills by the page, not by the actual ink used, I knew that I would be able to set the print quality to High in the software so I didn't worry about the somewhat faint test page. Turns out I should've worried- that installation-day internally-generated Printer Test Page was the last page I saw from the printer for weeks. After the Test Page, I tried to print a page from my computer. "Unable to connect to printer," my computer whined, even though the device showed up with no error marks in Devices and Printers, and I was able to confirm that all drivers and software "helpers" were correctly installed according to Programs and Features. Thus began my 25-day saga, a real battle to get any support whatsoever from HP. The included "HP Printer Doctor" and "HP Scan Doctor" are useless- they take 5 minutes or more to run, at the end of which they report that I need to reboot (losing the webpage for which I was trying to scan in my eyeglasses prescription) but when I reboot it's as though I had never used the HP "Doctor." I had to start all over, trying to print a "Test Page" and then launching the "Doctor," LOOP, LOOP, LOOP. Then, for 3 miraculous days last week, the printer spontaneously "found itself" and was suddenly able to print, right out of the blue! Mirabile Dictu! I thought my troubles were over and celebrated with a carbonated malt and hops beverage. But nope. As quickly (and stealthily) as it had spontaneously begun to work, it stopped working again and returned to its previous life of full dysfunctionality: "Unable to connect to printer." I am unable to speak, cancer having taken my vocal cords 10 years ago, so phone help is not an option for me. The HP "Virtual Agent" chat AI has to be the lamest attempt at Help I have ever encountered- after I carefully selected in all of the little dropdown boxes to classify my problem, which was basically "I can't print or scan" and "I have already run the Print Doctor and it didn't help," the Virtual Agent suggested that I reinstall drivers, which the Printer Doctor does by default, and restart my machine, which the Print Doctor invariably gets down to after failing to fix anything. Simply ludicrous. At the end, I was surprised that it didn't tell me to reinstall Windows. There is no email address for HP Support, nor is there any official HP troubleshooting/help website, just a "community forum," which contains lots of perplexed people exactly like me making uninformed guesses about other people's issues, most of which they obviously have not even read and/or comprehended. So tonight, after another fruitless attempt at scanning my Ophthalmologist prescription up to Warby-Parker, I ran the Scan Doctor one final time in desperation- as usual, it failed to do or suggest anything useful, so I threw in the towel and obtained a return authorization from Amazon with 4 days to spare, boxed up the big black brick masquerading as a computer peripheral device, and I will drop it off at the nearby UPS contract location tomorrow. Oh, and for those of you reading this who may now be stroking your beards knowingly, chuckling and saying "poor little Douggie doesn't even know how to set up a printer," I'm a retired applications developer with several Microsoft certifications and am fairly handy with Windows machines. I had no issues whatsoever with my Epson WF2540, which I set up and connected easily with all the same steps as the HP I'm returning- the Epson performed faithfully and trouble-free for several years, which is a pretty long time for a $150 peripheral. I only replaced it because I literally wore out the print heads. TL; DR: Pick another brand. Although their hardware is generally good, HP is clearly not interested in producing quality user-facing software, nor any actual online support whatsoever. Caveat Emptor.
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