Top positive review
5 people found this helpful
Overall my best headset so far with some issues.
By JK Lee on Reviewed in the United States on May 28, 2020
My best headset so far. I have owned this headset now for 5 and a half years, my wife bought it for me for Xmas that year, but I picked it myself after researching for a new headset. My previous headsets were G35 (owned 2). G430 (Gave them away when I got these) and I don't remember before that. At some point on I became a fan of Logitech headsets, before headsets I would use normal earphones for my gaming. If you enjoy gaming or any other type of multimedia on your pc you should get quality earphones or a quality headset. My main use is gaming but I enjoy music, movies & anime with these earphones. With this headset you can hear things you don't normally hear with normal audio devices. I am not an audiophile but I have heard and used various mid range and high range headsets and headphones, from my personal experience I would rate the following from audio: Bass: 8/10 (Decent Bass) Mid: 10/10 (Love the mids) Treble: 10/10 (very clear vocals and highs) As for headset functions: 7.1 Surround sound: It's an "emulated" surround sound, most headsets have "emulated" surround sound, if you want genuine surround sound you need a headset with sufficient sound drivers (mini speakers) for this function, at the time I bought these only Razer Tiamats the "True" surround sound experience. For my next headset I will be aiming for multiple drivers as a feature. RGB: It's alright, nothing to brag about, I really don't have people in my household awing over my rgb lighted computer rig, but I will say it matches with my Razer Chroma V2 Keyboard, Logitech G502 Spectrum RGB mouse and Gigabyte Aourus AD27QD RGB Monitor. As any gamer would agree, we really don't pay attention to our RGB lighting unless we are leave our rig for something, waiting for software to load, in between game matches or on the phone. Customizable sound: * 10 channel Equalizer (32,64,125,250,500,1k,2k,4k,8k,16k hertz) or Bass/Treble 12db +- slider (I always use Equalizers) * Volume control * Mic control * Sidetone control (I have never had to adjust this since setting to 0, it is a nice feature to have when you have multiple audio sources) Sound profile: * Can be saved to your computer (I never have) * Can be saved to onboard memory on the headset (contrary to razer, logitech lets you take your setting with you on your device which is a big plus because you don't need the software for your settings, this is great if you upgrade OS, new laptops, borrowed laptops, etc), I only have 1 profile created, I have never needed more, you can store up to 3 personal profiles. G-Buttons: * This headset has 3 programmable buttons in which you can adjust or set Audio settings, ventrillo actions, media keys, keystrokes, multi key macros, text blocks, mouse functions (if you have a compatible mouse), hotkey commands (like minimize your porn before people come in), computer shortcuts (yes you can run virus.exe) and a few wierd functions that logitech think are important like email, web browser, calculator, etc), I have never programmed any of my G buttons, then again I use my programmable keyboard and mouse for all that. Pros: NOTE: average use is 6 hrs a day (some days as low as 2 hrs while other days can go up to 12 hrs). * Very reliable build, the build on this thing is solid, I have never dropped it but contrary of all my previous headsets nothing has broken from wear and tear unlike my previous Logitech headsets which would snap near the ear hinges after a year or two. Volume roller good and going, power switch in perfect conditions, I almost never use the G buttons so I can't comment on that but the buttons are as solid as new. * I just replaced my earphones cushions this week with originals, the originals lasted 5 years, I would recommend changing them every 2-3 years with at least a wash a year, I washed them once in 5 years and brushed them out a couple times a year (with my fingers, lol), I do not sweat in my ears like some people so the washing rate my vary, I also have my computer in a dry environment. I consider my ears to be medium size and they fit with some space. The head cushion is still good and going. * This has been my most comfortable headset so far. * Wireless 2.4 Ghz, wireless has been great, please note that for best wireless reception you need to be at least 4 meters away from wireless 2.4 Ghz devices and microwaves. If you need that conversion in feet use google. The furthest you can be away from the wireless emitter is 4-5 meters with a couple walls or 12 meters with no walls (with minimal movement at the extreme of length), for whatever gaming purposes you shouldn't have any sound lag as long as you don't have your pc a room away. * Battery life has gone from 14 hrs down to 6 hrs, I have not bought a new battery because I am considering a new headset. * Clear comms. I have played multiple games with multiple clans and a lot of people using ventrillo, teamchat and in-game comms, my comms with this device is very clear on all platforms, it does capture background noise so for some people that might be a con, there were a few times my clanmates would ask about the crazy things they were hearing from my wife or tv in the background. * Comes with a good and long micro USB cable. * Noise cancellation is at 50-70%, if I have sound running I have to mute or take the headset off my ears to hear anything, I run device volume at 100% and control it independently on the software I'm using which is somewhere between 5-15% depending on the software. Cons: * The only con of this headset which can be a very huge one if you aren't tech savy is a hardware related bug. I have come into suspicion that it is due to the state of the battery since I did not have this problem until a few months ago. From time to time the headset will not connect to the USB Driver Receptor and you will hear popping sounds or just nothing, the rgb scheme of your led lights will also be off, you need to have firmware reloaded to reset the device, for those having these problems all you need to do is run the firmware upgrader found in C:\Program Files\Logitech Gaming Software\FWUpdate\G933, the file should be G933Update_v27.exe, run the tool and it will reupload the firmware to your headset, this tool needs to be run while it is connected to you USB cable, I usually have the headset off when I do this since it requires you to turn it off on back on if you have it on, one time it failed and I just ran the tool again and it fixed the issue. The total time to fix this should't take more than a couple minutes. Just press Windows key+R, paste in C:\Program Files\Logitech Gaming Software\FWUpdate\G933 and run the executable thats there. I found this solution around the Amazon reviews and logitech forums, thanks to the guys that wrote about it, I have no idea why logitech doesn't have this listed as an overall solution for this product in Q&A/FAQ/Troubleshooting. * You need to use the USB Driver for the best experience, 3.5 jack is the equivalent of buying and using an expensive piece of garbage. This is a PC headset. The earphones that come with my Samsung Galaxy S10 are as good as these without the USB Driver. NOTES: * The "auto sleep" issue was fixed in a firmware update close to the release date, you can now set it to "never". Other than the hardware Con on the list it has been a great and reliable headset for these last 5 and a half years. I will probably replace this headset by the end of the year or start of next year, though I estimate this headset could still run at least 3 more years if I replaced the battery within a year. As of now my considered upgrade options are: Logitech G935 ("Cheaper" wireless gaming headset) Sennheiser GSP 670 (Claimed "Audiophile" grade wireless gaming headset) SteelSeries Arctis Pro Wireless (Sennheiser GSP 670 competitor wireless gaming headset) Razer Nari Ultimate ("Hypersense" wireless gaming headset) Razer Tiamat 7.1 V2 (Multiple audio driver wired gaming headset)
Top critical review
10 people found this helpful
DO NOT PURCHASE THIS DEVICE! (Read the Edits!)
By Flutters on Reviewed in the United States on May 19, 2016
In the past, my girlfriend and I both had pairs of the old G930's. Both had the crippling issues with network drops constantly. Literally 5-6 times an hour, however it was out of the warranty period, so I pretty much dealt with it. One of my coworkers mentioned that Logitech had resolved the issues with the G933's I purchased 3 pairs. 1 for work, one for home, and one for my girlfriend. Already 2 of 3 are showing a new fun issue, namely they reboot all the time. It's not a network drop as far as I can tell, it fully reboots the actual headset. It is triggered by "crazy" actions such as "using the volume wheel" I attempted to file a support ticket with Logitech, I added notes every time it rebooted. At no point did I receive any response whatsoever. I then tried calling them. After speaking with an agent for a moment, he placed me on hold, and left me on hold until the company closed, some 2 hours later. I tried tweeting at Logitech to move the support case forward, they did not respond. Regrettably as I purchased these over a few days, only 1 is still eligible for a replacement, so I am going to try that through amazon (heads up, this device does not get the normal 30 day return window, that bit me in the bum) This is 2 lines of logitech headsets, over several years, with crippling hardware failures. They have 0 support. I will never purchase a logitech product again. Buy literally anything else. EDIT: As you can see in the replies to this review, Logitech replied quite quickly, asking that I email them to escalate. I replied the day they replied to my review. It has now been almost a month since I emailed them as they requested, and I have not heard back from them. Not shocking when you factor in the remainder of my review, but it seems particularly scummy to post replies to amazon reviews implying that they are trying to fix the situation, when they have no intention of following up. In short, Logitech support is still non-existent, however Logitech PR game is strong! EDIT2: Logitech still has not responded to the email that they asked me to send. Since then, one of 3 headsets has fully died. Unbelievable. Never purchase logitech, they cant make hardware. EDIT3: Literally the day I posted that they still had not contacted me, they immediately reached out to me. The email only stated that they would "reach out to me" with no further details. It would seem that the only way to get support from Logitech is to throw a public tantrum. I don't like being that guy. I tried the normal support channels, I tried the phone support, web support, support forums, twitter. It's only after I wrote a bad review that I got any momentum, and even now, the only things I have heard from them are vague promises. Another item of note, one of the headphones somehow destroyed it's own firmware, and I had to manually reflash the firmware. This was not caused during the firmware update process, I was listening to music, the headset went "boop" and stopped responding. The side LED's stopped functioning, and the device started ignoring the power button. Even when off, the mic muting led would stay on, and it does not respond to turning on or off. I tried removing the battery, I tried charging it overnight, it was only after digging through forums that I found a command line argument to force a reflash. Someone who is not comfortable with tech would be unable to fix this issue. This is not a good consumer product. I shouldn't have to be manually re-flashing the firmware. EDIT4: 12.28.16. At this point, I have given up on these headphones alltogether. They release updates to the logitech software, but the software does not warn you, or auto update, so you have to go to their webpage and confirm product versions. I regularly update my software, and have applied the latest firmware. These headphones constantly reboot, at this point several times a day. Furthermore I have to keep reflashing the firmware when the headphones brick themselves roughly once a month. I ended up getting a hardwired USB headset for $20, and I am much happier with them. I am done with Logitech in general, and am un-trusting towards wireless headphones in general. Fun note, while writing this review, my headphones rebooted again.
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