Top positive review
600 people found this helpful
Excellent prints and reliable printing
By M on Reviewed in the United States on May 25, 2017
Since there's so much confusion about this, I feel that I have to start off the review with this.. When you first set up this printer and install the ink cartridges it comes with, even before printing anything, all of your ink levels will only be at about 50%. This is normal! It's not because something is wrong with the printer, and it's not because Canon cheaped out and included cartridges with the printer that were only half-full (as far as I know.) Every ink cartridge is connected to the print head by a long flexible tube. You can see all of them if you open up the service access cover of the printer. Before you can print anything, the printer needs to fill up those tubes with ink. Unfortunately, this does take a lot of ink, so you start off will all levels at about 50% but it is what it is. When you do run out of ink and install a new cartridge, this will not happen again since the tubes are already full of ink, so you will be able to use the entire capacity of the cartridge for printing photos. Edit: I can now confirm this, as I just installed my first replacement ink cartridge in this printer. The ink level shown on the printer registers as completely full when a new cartridge is installed. It does not drop down to half like the first initial cartridge you install when the printer is new. Also, I've since learned that the printer actually has separate holding tanks of ink inside the printer, so these are also part of what needs to be filled when the printer is new, and why your new cartridges start out at 50% when the printer is new. Now that that's out of the way, I have to say that I'm really happy with this printer. The print quality has been great, and it functions almost flawlessly. Take all of the frustrations and drawbacks you normally associate with printers and forget about them. This thing just works. I don't know much more I can say about it than that. I have even been using paper that came off of a roll (which I cut to size beforehand since this printer will not print directly from a roll of paper), and the printer has no problem even printing on the paper that is curled from being on the roll. It has a vacuum feed system that you will find in most large format printers, so this helps with feeding paper, even if it's not perfectly flat when it goes into the printer. I've been very happy with the ink usage as well. I leave this printer on all the time, and normally print something once every two weeks or so. In total, I've printed about 16 photos on this printer, most of them large 16"x24" with about a 1" border on all sides, and none of the ink cartridges have run out yet. And again keep in mind this is with cartridges that started off at only about 50% due to what I talked about above. At this point, the black and gray cartridges are getting low (at about 10% now), as the photos I've printed have generally been very dark, night time photos. But, they still haven't run completely out yet. Edit: I just ran out of my first ink cartridge, photo black, but this wasn't until I printed about 25 prints that were almost all 16x24" with a 1" border. And this is with the cartridges that started their life at 50%. Not bad! The only issue I have had with this printer so far is that I cannot get the Canon Accounting Manager software to work when I'm connected to the printer over WiFi. It seems to work when I'm plugged into it directly through USB. This is the software that will give you estimates of what each specific print costs based on the costs of ink and paper that the printer is using. I've called Canon's tech support, and they weren't able to get it to work either. For what it's worth, I'm using a Macbook with this printer. Windows users may have better luck. So, this would be nice to have, but the rest of the printer is so good that I'm still giving it 5 stars. Update: I'm still very happy with this printer. However, I'm realizing more and more how critical it is to use this printer frequently. The longer you go without printing anything, the more ink it will waste cleaning out the print head when you print again. And it seems like it wastes A LOT of ink if you go weeks without printing something. My suggestion would be to print something every day if possible. But this can be anything, even a tiny little dot of one color on a piece of paper, and you could use the same piece of paper to do this every day. It's just very important to print something (anything) frequently if you want to avoid wasting a lot of ink. I'm convinced that people who say this printer uses a lot of ink aren't printing very often. And in this case, it will tend to use a lot of ink. You can tell that it's been too long since you've printed something because when you send a job to the printer, it will take a long time of "setting itself up" (it makes a bunch of noises) before it actually pulls the paper in and prints. If the printer barely hesitates and starts printing shortly after you send a job to it, this means you're printing enough. Also, I don't feel a huge need to have the accounting manager I mentioned before. In the control panel of the printer, in job history, you can see exactly how many milliliters of ink each recent job used. If you want to obsess over the cost of each and every print, maybe you'd want the accounting manager. But I'm satisfied with just looking at how much ink a job used every now and then, and I can get a pretty good sense of what a certain size of print will cost. Back to what I said before, I figured out that printing one tiny dot of ink on an 8.5x11" sheet of paper costs about five and a half cents in ink, assuming you've printed recently and it's not using a whole lot of ink to clean itself before printing. I think most of this ink used is just to keep itself clean, not just to print a little dot on a sheet of paper. But, if you did this every day, you'd still use less than $20 of ink in a year, and I think this is far more economical than all the ink the printer seems to use when you let it set for too long without printing anything. So again, above all else, use this printer frequently and it will be good to you, even if it just means printing one tiny dot on the same sheet of paper every day. This printer does not like going for long periods without printing.
Top critical review
46 people found this helpful
Canon Knows their Software is Broken
By Kerri on Reviewed in the United States on June 3, 2021
Update 6/6/21 - After contemplating the difficulty of returning an 80 pound printer, as well as the environmental implications of shipping something that large only for it to be tossed in the trash, I decided to see if I could do what Canon could not. I started by examining the driver signatures. DigiCert shows two signatures, and one expired in February 2020. DigiCert also throws a warning that the certificate doesn't have a timestamp. Armed with this information, I rebooted Windows with driver enforcement disabled, and was successfully able to install the drivers. In case this might help someone else, here is what I did: 1) Click Start > Power 2) While holding the Shift key, click restart 3) Select "Troubleshoot" 4) Select "Advanced Options" 5) Select "Startup Settings" 6) Select "Restart" 7) When your computer restarts, select the option that corresponds to "Disable driver signature enforcement" You should now be able to install the drivers. You'll get a warning message that Windows could not verify the driver signature, and will have to click install anyway. I'm not an expert on Windows driver signing, but Canon's driver signatures do seem to cause issues on some Windows configurations. I suspect the expired signature is the culprit, but I cannot say for sure. Update 6/4/21 - I was able to reach Canon by phone today. I described the problem, and was told it's a known issue. Canon said they have had some luck installing the driver under a different user, but if that doesn't work they have no solution. They said it's a "Windows issue that can crop up with any Canon printer driver," but I have no issues installing any other drivers or software on this machine. ---------- Original review: Purchased the Pro-1000 and set it up following the directions. When it comes to installing the driver, it simply won't install. The error message does not give any useful information, and Canon doesn't have any relevant information on their website to address the issue. Tried all the usual things - run installer as admin, restart computer, turn off antivirus/firewall, but all I get is "Installation failed. Start over." Canon has a support number listed specifically for this printer, but I've been trying all afternoon and can't get through to anyone. There is elevator music playing, so I assume I'm on hold, but there is no indication that I'm on hold or wait time given. Out of desperation I tried the general ProGRAF number, but ran into the same problem. Trying to install this driver feels like I'm back in 1999. Life is too short for this type of software. I'm sure the print quality is great, but I can't test it. Tech support is non-existent, so one star there.
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