Razer ManOWar Wireless 7.1 Surround Sound Headset

The audio is pretty good. However, the top part of it, which is actually the comforter for the head, breaks with barely any tension. I was very careful with these; I even bought a rest for them to sit on so they were in a nice area (after-all, they're pricey). So, to have this type of issue where you have to open the headset just a little to put them on your head and then it breaks, is very disappointing for a Razer product. Definitely will not buy this headset again. The first pic is what it looks like before it breaks. The second is what it looks like after it breaks. The main issue after it broke is that the comforter piece will always flop up into the air now when wearing the headset, and the headset will dig into your head. They should have used some sort of flexible wiring for the comforter connection instead of hard plastic. It was like this after one month and i hesitated in leaving this review. Wish I would have done it sooner, since the RMA is 45 days max. Do not recommend these at all. Maybe next time Razer will listen to their customer's complaints if we all go with SteelSeries or Logitech instead. UPDATE (9/12/2018): As of now the headset has not just lost the cushion but it has completely broken in half. I'm very careful with my PC components and this is shameful. Ernie from Razer Live Chat also refused to RMA it even though it has a known defect. Submitted another request to Razer to see what they say. Live-Chat Conversation: Order Support (1:01:20 PM):Welcome to Razer Support, my name is Ernie I. Please hold for a few moments while I review your inquiry. For quality assurance purposes, you may be selected to receive a survey regarding your service experience. Order Support (1:02:19 PM):Hi! How's your day going? Me (1:02:36 PM):Hello Ernie. It was not too bad ha. Me (1:03:10 PM):And you? Order Support (1:03:40 PM):I'm doing great. Thank you for asking! Order Support (1:03:59 PM):I can see that you need our assistance. Can you please share more about your inquiry for me to assist you better with this? Me (1:05:26 PM):Sure. I've had this Razer headset for maybe 1 1/2 (or 2) years and the cushion has been broken off of it for some time. I just now (literally 5 minutes ago) took the headset off my head and it exploded in-two on me. Literally it broke in half. I can provide a picture if needed. I'm hoping I can somehow receive a different headset in place of this one since I'd rather not have the same issues again. Is this possible? Order Support (1:06:23 PM):Thank you for sharing more about your inquiry. Order Support (1:06:44 PM):We apologize, our Dedicated Team can only provide replacement once your device is still within the warranty. Order Support (1:07:01 PM):Also, we only provide 1 year warranty for Razer Headphones. Me (1:08:18 PM):That's very sad. Because I know you're aware that the Razer Man o' War headset has that known defect and not one effort was made to reach out to me about possibly replacing it. There is nothing that can be done outside of the warranty? Order Support (1:10:01 PM):We apologize, our Dedicated Team can only provide a replacement if the device is still within the warranty. Me (1:11:07 PM):Understood. Me (1:11:17 PM):And please understand, I love Razer for their products, but also looking at this from a company-perspective I purchase many Razer products. If this is what I run into with headphones where a company doesn't want to back a known defect then I'm forced to no longer buy their headsets unfortunately. Order Support (1:11:25 PM):However, you can contact our Dedicated Team for other options, Jared. Order Support (1:11:29 PM):You can contact our Dedicated Team by choosing Peripherals Support through this link: https://support.razer.com/live-chat Me (1:11:35 PM):Because I cannot have the promise of a professional company. Me (1:11:44 PM):Thank you for your time, Ernie.