Top positive review
34 people found this helpful
Best modem for Xfinity Triple Play
By Windward Bound on Reviewed in the United States on December 8, 2017
If you have Xfinity Triple Play and want to get rid of the $10 per month rental fee, this is the modem you want. It looks exactly like the Cisco 3941T and has similar excellent performance, but has completely different software. While it's not as easy to configure as Xfinity's own modems, I do feel it is more secure. Installation was much easier than I expected. I disconnected the Cisco 3941T that I was renting from Xfinity and installed the C7100V. After plugging it in I followed the instructions in the manual and logged in to the router from my computer. It automatically opened a window to Xfinity prompting me to enter my Xfinity login and password which then updated my account to use the new modem, no need to call Xfinity as described in the manual. The modem did reboot and all the lights came on, but for some reason I wasn't able to get a connection from my laptop. I ended up rebooting the router again and everything came up correctly and I haven't had a single problem since. Voice quality is very clear and running a speed test over an Ethernet connection resulted in a download speed of 89.8 Mbps and an upload speed of 11.8 Mbps on my 75 Mbps service. This is definitely a speedy router/modem. It supports gigabit Ethernet, up to 600 Mbps over 2.4GHz, and up to 1300 Mbps over 5 GHz. The 24x8 DOCSIS 3.0 support also makes it future proof for much higher speed plans. WiFi settings are the same as other Netgear routers. It allows you to set up both 2.4 GHz and 5 GHz wireless networks as well as 2.4 and 5 GHz guest networks. You can also set up a white-list to only allow devices with a known MAC address to connect and block all other devices, even if they have the correct password. (On the Xfinity modem you can't do this, you can only have it notify you when a new device connects.) One of the downsides of switching to your own modem is you lose XFINITY xFi. xFi only works with Arris 1682G, Cisco 3941T, Arris TG3482G or Technicolor CGM4140COM modems rented from Xfinity and provides a simple interface for your network that can be viewed and controlled from the Xfinity web site, the Xfinity xFi app, or from your X1 box. What I liked about xFi was you could assign devices to groups and then easily view which devices were currently connected and how much bandwidth each group was using. You could also set parental controls for each group. One of the things I didn't like about xFi was it easily displayed your WiFi passwords. Additionally xFi doesn't allow you to set up a white list, you can only disable a device after it's already connected to your network. Using your own modem you also loose the Xfinity SSID which other Xfinity customers can use to connect to WiFi. While some aspects of xFi are nice, especially for those not familiar with configuring their own router, I don't feel it's worth the extra money you'd eventually pay by renting.
Top critical review
7 people found this helpful
Listen to the negative reviews. Just don't do it
By tricia1978 on Reviewed in the United States on September 29, 2022
Receive this Netgear modem on Saturday and got it up and running with no problem on Monday. It ran beautifully for less than 48hrs. Xfinity internet power outage Tuesday night. Lucky me! Outage repaired and modem connected Wednesday morning but no wifi. Nothing in the house would connect to the router. Xfinity said device was connected and I saw online Netgear router login showed connection was good. But still nothing in the house would connect to wifi. Was told by Xfinity and it was later confirmed by Netgear whenever there is a power outage you have to go online to router login to reconfigure your modem. This is a built in security feature that Netgear has. So you would need to do the reconfiguration online after each outage to get the monitor back up and running. Problem is after 90 days after purchase you have to have a 2 year extended warranty $74 from Netgear or pay a fee each time you call tech support for help to do this otherwise you have to remember how to do this on your own which I have no problem with except the Netgear tech couldn't even get the modem back up and running! So how would I be able to? Did trouble shooting on the phone literally ALL DAY with Xfinity and Netgear. Finally Netgear tech says problem is Xfinity needs to send refresh to modem which Xfinity had done several times during the day but their side and online router login showed no problem with modem connection so why would the Netgear tech say Xfinity needs to fix with by sending a refresh? Im not a tech but even I know that makes no sense. Problem is with wifi, not modem connection. So basically this was the brush off. So after 7 1/2 on the phone trying to get the router to work Im sending it back for a refund. Save yourself some time and frustration choice another brand without the need to reconfigure after every outage.
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