Top positive review
18 people found this helpful
This modem was a snap to set up. Loving the 21st century.
By Montana on Reviewed in the United States on August 23, 2018
For years now I have kept a brave face as I listened to friends and family - often with tears in their eyes, describe the joys of packing up their cable/satellite TV boxes and watching as they bounced away down the road on the back of the UPS truck - knowing they would never pay another ridiculous cable or satellite TV bill. I told each one of those obnoxiously happy souls that I was happy for them, but secretly my heart raged with jealousy, and my psyche stung with the indignation of my woefully inadequate, circa late-90's-era internet speeds. Then, one day, a flyer appeared in my rural mailbox. It was a miracle. Real internet had arrived. Now I sit with a smile on my face, watching Hulu and listening to the distant buzz of my Mom's TV downstairs as she does the same, all while I write reviews online and play games on my tablet. The DirecTV and Hughesnet equipment I suffered with are now in boxes, waiting to be sent bouncing down the drive on the back of the next delivery truck. I've promised myself I won't cry but who are we kidding? Oh! 21st century! What wonders you hold, indeed. I bought this modem as a warehouse deal. It came with the power supply and all cables needed. Because it was an open-box/warehouse deal there were no instructions with the modem; but that really did not present a problem. We were up and running in no time (with the exception of a CenturyLink customer service call but that's a whole other story) and we have been enjoying a trouble-free, lightning-fast, steady, reliable and smooth connection every since. The only downside - this modem is very tall, and large, but given the performance I am very happy with it.
Top critical review
20 people found this helpful
2.4 GHz quit working
By J. Vieke on Reviewed in the United States on January 14, 2019
The product worked great for 11 months 28 days. The 2.4 GHz would no longer accept a password. I worked with Centurylink for 2 hours and they could not get it working. Wired and the 5 GHz is still working, but some devices only work with 2.4 GHz. Trying to get a replacement, if I'm brave enough. CenturyLink will not replace my modem due to it being shipped to Northwest Electronics on 1/8/18 and it crapped out on 1/13/19. I requested help from Northwest Electronics, however, they are requesting I return the item without providing a replacement to keep my internet working for the weeks they will have the unit. Update 1/15/19 - the modem router is a 1 star due to it crapping out at warranty end. However, Northwest Electronics is great! They are sending me a new unit to replace the one I have at no extra charge since they shipped it to me on 1/16/18. I will then send my partially working unit back after the new one is set up.
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