APC UPS 1500VA Battery Backup & Surge Protector

I've had this UPS Back Up, for two weeks now, decided to check out the software download. After installing, I run the self test and it failed, a small window popped up on my monitor instructing me to contact the supplier to purchase a new $100.00 battery, or skip that and just buy another new one. I ran the test a couple more times, same results. I even tried resetting and restarting it a few times, it kept failing the test. I sent the Amazon third party supplier an email and got back some kind of automated case letter. So then I called Amazon, and they sent the supplier a second email. This time they reply requested my shipping address, so we gave it. Next, day I get a reply from them telling me their UPS website is down and they will contact me again when its working again. So, at this point I had enough and called Amazon back. This time I filed a claim for the return of my money. They told me I should see a refund within 5-7 business days. I guess the supplier will eventually get around to sending a return shipping label if the want their defective merchandise returned. After the fact, I found out this model had be discontinued, even thought they said noting in their sales ad on Amazon about that; And they're selling a new model for twice the price. Hopefully, it will be a better product.Note: This is my second review since I purchased two of these units and both now have failed the battery test. Owning two of these has revealed a pattern which anyone purchasing only one of these wouldn't notice. These unit come equipped with an USB cable which connects from the Battery Back-Up to a computer, software is then downloaded and the user is able to monitor the operation, and perform periodic battery tests. They call this software 'Power-Chute Personal Edition' During the battery test of both units I noticed there was a button for 'Replace Battery Date' I clicked on it and noticed a replacement date of 3/18/21, and 2/18/21 on the other unit. This means as of this date of writing these batteries are already 3 years old! And I've owned these units for a only a few weeks. This would mean the seller is using Amazon to sell off his old warehouse inventory of batteries which have expired dates. The proof is the age of the batteries in these brand new units when tested. This poses a problem because the batteries have an estimated life of 3 years. And both batteries have failed the battery test. In the software, the seller states, "We recommend that you change the battery in your unit at least once every 3 years." If you are one of the unfortunate ones who ended up with one of these defective units, simply contact Amazon Customer Service and explain in detail what has happened here. Even though this is a third-party seller, Amazons A-Z warranty will reimburse you in the event the seller does not refund you if you act within the 30 day warranty period. But, they may even extend the period due to the sellers deception. Finally, based on my own experience with this seller, this seller will try to get you to pay for return shipping, don't do it. If he wants his defective merchandise returned then let him ship you a free shipping label.