Top positive review
15 people found this helpful
Purchased refurbished HP Envy Photo 7855 - What a bargain!!!
By Hover Lover on Reviewed in the United States on November 5, 2020
>Part of this review has nothing to do with actual product but may be considered noteworthy information. >Purchased refurbished unit from Image Warehouse - printer looks brand new (extremely pleased with purchase, saved $150). >Out of the box: Printer in pristine condition (Like New - as described in listing), two new original HP cartridges (please note - it is less expensive to buy a refurbished printer with two new HP cartridges than it is to buy two HP cartridges out right [at least for 64XL type print cartridges]), power cord and concise instructions from Image Warehouse in event adverse conditions are encountered. It is highly recommended to download set up & owner information from HP (see link below) before beginning setup (at least on refurb products). >Very well packaged - shipping was incredibly fast (received one day before earliest promised delivery date - great job Image Warehouse!!). >HP7855: Incredibly easy to set up. As soon as unit was plugged in printer automatically entered basic set up and diagnostic mode. >Inserted ink cartridges before connecting power cord. Not sure if this was correct set up sequence as printer rail needed to be manually moved to the right about 1/8" inch to align cartridge insert slot with cartridge well. (Restated from above: Go to HP.com/support to make sure set up is completed per manufacturer's instructions. If refurbished unit is purchased all necessary owner information should also be downloaded as it may not be included with your product). >Network setup was incredibly easy (you will need network password) - even without having downloaded manufacturer's instructions. >Touch screen is a bit small but easy to understand symbols and icons. >Added paper. Printer automatically entered alignment mode. Perfect alignment. >Printed black & white document. Very clear characters. >Printed color photo. First photo was not the greatest but that is most likely contributed to inferior generic software used and being unable to size photo to smaller ratio (same number of pixels in smaller space). >CONCLUSION: As this printer has just been set up for only a couple hours, there will be much more exploring of its many features and settings. Even though not having used HP technical support for this printer, previous experience with online HP tech support is fantastic. >PROs: Very easy setup, easy to understand touch screen symbols & icons, discreetly positioned & hidden USB 2.0 and SD memory card ports at front/lower left corner of printer (hidden behind small stylish "flip" door), landline in/out (for fax); ethernet; USB Type-B ports easily accessible on back, simple cartridge replacement, paper sizes and service feature are easily accessible from front side, processes input information for wireless printing relatively quickly, prints black & white moderately fast, HP quality product & tech support. (No experience with copy/scan feature at time of this review.) Pleased with refurbished product purchase and highly recommend (especially from Image Warehouse). >CONs: Very small touch screen, expensive print cartridges.
Top critical review
12 people found this helpful
Not just a bad printer, horrible support - 2 yrs later still doesn't work
By Peter M. Burt on Reviewed in the United States on August 7, 2022
I purchased this printer because HP is a known, quality name in printing. But this has turned out to be one of the worst purchases of my life. I have boxes of photos that I've been wanting to digitize for a very long time. I needed a printer that could scan multiple photos at a time, and also print great quality photos. The HP Photo Envy 7855 looked perfect. After I received the printer, setup was a bit difficult, but after about 30 minutes, I had it registered and connected via the network. The first thing I tried was printing a photo. It was very hard to tell which driver or software to use. If I used HP software it wouldn't print borderless. If I tried to print borderless, the picture was so pixilated it was unusable. I was on a support call for more than an hour with no success. Then I tried to scan but it was unable to scan 4 x 6 photos and crop them correctly. After another unsuccessful hour long support call I asked if I could return the printer but they said that there was nothing physically wrong with it, so... no. The fact is it could not do anything it was supposed to, hardware or not. I continued troubleshooting on own but had trouble registering the printer because it said this printer was already registered. And because I was subscribed to their "instant ink" program the printer wouldn't allow you to print AT ALL unless you were registered!! Another long support call. Fast foward a year or so (after I put the printer in the closet because it was completely unusable for my purpose) - it turns out there were some software updates that allowed me to print 4 x 6 photos, borderless, with high-quality. Finally! Scanning was still an issue, but another update sometime later allowed my to scan and I finally began scanning the hundreds of photos I had stored. After about 200 photos, the printer showed an error message that the document feeder wasn't working. I did all of the cleaning, reboots, etc. that the HP support site instructed but it still didn't work. Knowing it was going to be a long call, I took a deep breath and called support. I explained there was something wrong with the feeder. He had me reinstall the software. I said it wasn't the software it was the feeder. After 2 hours more of rebooting and reinstalling software he said it must be the feeder and, that since it was out of warranty, my only option was to buy a new printer. Worst experience ever. I will never again buy HP. It's a worthless hunk of plastic.
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