Top positive review
49 people found this helpful
Great Printer has one small Glitch
By Safirewolf on Reviewed in the United States on May 21, 2023
This is the second Brother Printer (of its Ilk) since 2017 in a moderately small office stetting. -- I am very impressed (with both, but, also, with this one's upgrades). Everything in life seems to learning curve, these days, but this wasn't too bad. I hope it holds up as well as the last one (this one was installed January of 2023) and yes, bought thru Amazon. We use is as a stand-alone so not all the features are likely taken advantage of, but it does as it is asked. -- The one glitch is the toner (on regular setting) is very light compared to the old one and I have to change the contrast setting each time I want to copy something. I find that annoying, and hoe that when the real toner cartridge (XL) is installed it wont be like that, Especially since I have not figured out, yet, how to set it where it is most suitable. HOWEVER, I want to point out to the person above who was a little upset about the "low toner" notification coming on, at 300 copies -- if it is anything like the old printer (previous seminal HP model) it takes a VERY long time for the toner to actually run out -- and that is not an anomaly - because we also have a Brother fax which took a similar model toner cartridge as the last printer did (4/6) The fax is also the second one since 2017, but for a very different reason, and it behaves very similarly, re the toner notification: -- lots of of it before the toner runs out. -- On this printer, I am sure we have used more than 700 pages (the cartridge that comes with it says it will print about that many) and so, even with adjusting the contract UP -- we are STILL on the original cartridge (what do you bet when, when I go in on Monday I will get the notification LOL -- but still, I will expect to have quite a while before I actually have to change it.) In fairness -- I am lucky to have someone set these thing up for me, as I am already wearing too many hats to manage it time wise, and the weight of them is a bit more than I (at age 70) can handle, so any difficulties are not known to me. I DO plan to purchase one of these to set up with my home office/Mac aspect as like many I am worn out with all the ink I waste, never mind having to get up and put more paper in (Hp version only holds about 60 sheets LOL) -- coz I don't really care about color anymore. Bottom line --GREAT Printer (my light ink is likely an anomaly) but DO read the differences in the very similar-looking but vastly different prices ($199.00 for this one up to $399 for one that looks almost the same and has a few different features but some which appear to be less useful --- This one's little screen is worth the trade off for being able to scan duplex if that's what's important to you.
Top critical review
609 people found this helpful
ARGH!!!!!
By Paul P on Reviewed in the United States on October 22, 2018
I have used Brother printers for many years... like 35 years. I have always loved Brother printers. But this one is frustrating, and I find the situation with Brother support (which is unfailingly friendly and eager to help) frustrating. 1. This has no power button. You can't turn it off. Yes, there's a button, but holding it down doesn't get the printer to shut off. You need to UNPLUG this thing to get it to reset. 2. And you need it to reset because it comes set up with IP6 which breaks Cloud Print, and once you disable the IP6, you still need to reset the printer. And you cannot do that without UNPLUGGING IT. Also, it hangs when I'm scanning something, and the only fix for that it unplugging. And I tried double-sided copies and got into some kind of state where it scanned forever and never printed anything for the copies -- again, UNPLUG IT. If you're going to make a printer with crappy firmware, make it easy to power-cycle. 3. Brother has a download for a firmware installer for this printer. But you can update the firmware from it's internal webserver. Why are they spending time and effort on a Mac configurer and a PC configurer when the thing has a web interface? And then when I update the firmware in the web interface, it doesn't update saying the version on the printer is the most modern. When the PC download says there's a more modern one. 4. Drivers are all x86. The raspberry PI is the 3rd most popular computer in the world, and COMPLETELY unsupported by Brother. Brother techs kept telling me to use the x86 drivers for debian/ubuntu on the little ARM Raspberry PI. 5. The documentation is ABSURD. The manual for this covers all these printers (I am not making this up) "DCP‑L2510D / DCP‑L2530DW / DCP‑L2537DW / DCP‑L2550DN / MFC‑L2710DN / MFC‑L2710DW / MFC‑L2730DW / MFC‑L2750DW" -- these have different feature sets and different DISPLAYS. It's a nightmare. BROTHER: Get new management for your human-factors team. Do human-interface studies to see what doesn't make sense. You'll find a LOT of this stuff could be easily made intuitive and is the OPPOSITE. Stop multiplexing your documentation with 8 models on one sheet. Move to a pure web interface for setup so it's portable and easier to support. Compile the same CUPS driver you make available in TWO (and sometimes more) x86 formats for the Raspberry PI. It's a huge part of the education market -- (14 MILLION sold). This is a no-brainer. Better yet, release a bare-bones open-source driver which could easily be updated to support each new printer. We really do NOT WANT your complex drivers or to go to your support site. We just want to push postscript to your printer. How hard is that!?!? The entire Linux community would prefer that, x86 included. Why can't there be one generic postscript driver for all Brother printers which support Postscript? And on all your printers (this one doesn't do it) when I hit scan, I want a serialized scan sent to a set to a share or an FTP site. If I want to archive some checks, I should be able to put them on the scanner, hit scan, and be done. You have forced me on this model to set up a windows box running your receiver software. ABSURD. The MFC-1440N was cumbersome, but this is unusable. Please fix this in a new firmware revision. I absolutely cannot recommend this printer, and at this point I can no longer recommend Brother.
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