Top positive review
1 people found this helpful
Best tech support ever for a great product that really works as advertised
By Jerry Rabow on Reviewed in the United States on March 17, 2019
These WiFi mesh extender nodes from Linksys work great, finally solving my home's resistance to getting WiFi range to distant rooms (and I have tried several times before with extenders or powerline networks that just didn't work). But I was unable to complete the installation because of some lack of understanding about my ISP information (oh, yeah, and maybe also because I was attempting to connect through the wrong Ethernet cable -- Note to self: always check what the other end of the cable is plugged into!). I called Linksys tech help, and it couldn't have been better. The tech-master, Brian, was very pleasant and patient, knew everything about the product and my ISP's router/modem box (as if he were looking over my shoulder), and didn't get off the phone until I had done the wiring correctly, started up and connected all 4 nodes, put in the new password, and tested the WiFi signal and ability to join the new mesh network from each corner of the house. All this took considerable time; the call must have lasted over an hour and a half, but Brian was as pleasant at the end as he had been at the beginning of my call. So far, the equipment performs without problems, giving us full-strength wireless throughout our house, including for our smartphones and laptops in any room, and our two ROKU streaming boxes at opposite ends of the house. Sorry that there isn't a sixth star for this product and tech help.
Top critical review
35 people found this helpful
nice layout but not powerfull enough . returning...
By justAlistener on Reviewed in the United States on June 10, 2018
so here is the situation: 2 floor apartment. floor is concrete 3.5 inch . I have setup and flushed many routers in the past (probably dozens). The configuration was a breeze: download the liksys app. create a linksys account , define few parameters and the node is up. restart times of each node are twice than standard router but I don't count it as there are only few times when you really need to reboot a router. this is where the good part ends. so: I placed 1 node in the upper floor (near the cable modem upstairs) and the 2nd node in the lower floor of the apartment. distance between nodes: 6.5 feet (yep, less than seven feet). node2 led status : red which means the slave node can barely "see" the master node. so in the lower floor I get the illusion of a full wifi signal but can't really stream decently (speed test: 5-7 Mbps ). I made several tests in and tried to optimize nodes location based on the Linksys documentation. at all times distance between nodes was less than 10 feet. near node1 with my internet plan (I got only 40Mbps plan) : I get the full bandwidth. on the lower floor (just below) node1 (when node2 is off) : I get only 15% of the bandwidth. If I turn on node2 then its even lower. I hate the fact I must register with Linksys account (I already have a linksys.com account but this one doesn't work with Velop account - go figure...) If I wanted registration I could have bought Google WiFi but that is only a small drawback. The biggest disappointment from this system is its poor mesh performance. so I recommend this setup only for tech newbies who have really thin wooden walls. All others: (bricks or concrete walls + corners) search another MU-MIMO solution. Luckily I kept my old setup : an old (dual band) Linksys E3200 router (upper floor) and a small repeater (Xiaomi Wifi Mini Youth on the lower floor which is a 15$ AP). this setup provides me better coverage and bandwidth than what this dual band Velop Mesh system. With E3200 I can get (on the same spots) : 20Mbps (meaning 50% of my bandwidth) compared to 4-5Mbs with Velop... This package is going back. For 200$ You can buy a good tri band MU-MIMO router that will outperform this setup. do I hear a netgear nighthawk in the crowd ? or even buy two 100$ routers and connect them ... I love Linksys products. In most cases they are robust, stable and programmable! (I like a lot the Tomato firmware). I cherish them from early days of Linksys WRT-54G. I am aware that Linksys also offer the same bundle but with tri-band for a bit more but after seeing the current performance I won't even test that. Tri band relies on 3rd 5Ghz band for inter-communication and that will not go through concrete any better. Maybe mesh wasn't designed for hard apartment like I have (1000 sq feet). update: 2Aug2018: I ended up buying a ubiquiti access point UAP-AC-Lite. that devoice works as promised. download speed tests show 87% of my theoretical max .A+ for Ubiquiti for the mesh solution.
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