Top positive review
15 people found this helpful
Semi-Pro / Pro Printer; All You Will Need and More
By Uncle P on Reviewed in the United States on October 29, 2019
Per the title of this review, I realized after I got this and set it up that this printer would be more than adequate in an regular office setting at work. It IS called the Business Smart Pro Series but I didn't notice that when I purchased it. I bought on features, brand, and price. This printer has all the features of a corporate office machine. I work from home and in my opinion a regular home office user could get away with less. That said, I really like having all the features and at this price it's a true bargain. Print speed is fantastic. I love the two sided printing, too. Wifi access for phones and all the family laptops is incredibly convenient. I'm old - I still fax. So I like that. Set-up was easy enough. I had to use the DVD, though. There is a way to do it via the online downloads but I tried a couple of times and failed. Touch screen is killer. And my favorite part is the INKvestment Tank for bulk ink purchases. Everyone hates buying ink and if this thing delivers the way it says it will I won't be buying ink too often - even with the kids printing school stuff. The only caveat is that it's a pretty big printer. Bigger than my prior one and probably bigger than your average home machine. The pictures on Amazon do it justice. Take a look to get a visual idea of the size. For me, this is not an issue at all - I am lucky enough to have a dedicated home office. But if you're putting it in the kitchen you need to look carefully at the size to make sure you're OK with it. I've owned a bunch of printers and have had the best experience with Brother. So far, more of the same with this one. Strongly recommended as long as you're OK with the dimensions.
Top critical review
14 people found this helpful
Nope, don't buy this one
By Tricia Peller on Reviewed in the United States on July 10, 2021
Sorry, we were looking for a descent printer for our office of 3 employees that could print 11 x 17, this was not it. Environmentalists, consultants, we are not big print junkies, clarified, we don't use the printer that much, although we don't need an industrial strength printer, it would be nice to find one that can produce prints for us for the next 7 years? 5? Am I asking too much? From the beginning, it was a nightmare to get this printer to connect correctly and consistently to our network. We finally got a direct cord, bypassing some of the issue. We bought this March of 2020 BTW, so we have had this headache for over a year now. For the last 6 months we have had to run the maintenance (cleaning the printer heads) 3 to 4 times about once a week to get a decent print output, the maintenance takes about 5 mins to run, Waste of time and frustrating. Yes, I used the Brother overpriced ink. Knockoffs were not the issue. This week's issue is that the printer states an error that we do not have the ink cartridges installed. They are installed. Yes, I took them out and shook them, reinstalled tightly several time. Yes, I turned the machine on and of, yes, I tried to bypass and run the head cleaner again, not gonna happen if the machine doesn't think I have all the cartridges installed. I would get some recognized, then fiddle with the others and lose the whole batch. I reached out to the Brother customer service at 3:00 PST. Could only get virtual help that was not helpful. He literally asked me four times what the error message was, and was convinced it should say something else, I had to cut him off. An hour of self trouble shooting, then a half hour with an idoit chat, I was done. Besides its obvious, some board some where is fried, needs to be replaced, not worth it for this POS, Listen Brother, Xerox, HP or whoever. I want a solid printer, appropriately priced for low use that has the option to print 11 x 17. Not something with 10,000 plastic parts, Something solid, reliable. Having to replace a printer annually is BS. Willing to spend around $1k to $1.5K considering we really don't use it that much. The extra money will be worth headache relief. Whoever it is with that talent please reach out.
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