Canon CanoScan LiDE400 Document Scanner

First off, let me start with saying I wanted to like this product. That was short lived. Right out of the box the installation was easy and then it went downhill. The driver that connects the scanner to the computer does not work. Even after being on the phone with Canon for 30 minutes. I tried Windows and Mac with no success. All I keep getting is Code 2,156,33 which no documentation exists for these particular errors. The real kicker however is the terrible support structure for the product. In order to contact Canon you need to create an account and register your product. This is where I had even more trouble. When I tried to register my product it did not recognize my serial number, so I could not complete registration. But you cannot get support options until you register. So I was stuck in this loop and it became very frustrating. Finally I found Canons number on google. It went to the sales team, so they transferred me to customer service. Once connected I received an automated agent requesting the phone number associated with my account. Well since I could not complete registration, the phone number did not exist in the system. After attempting to put my phone number in several times and verbally saying representative, the automated system hung up on me and I immediately went into blood boiling mode. I then tried calling the number several times again and sat on the phone for 30 a piece trying to reach someone again with no luck. I then proceeded to call the general Canon number and an automated system pushed me to the customer service line where I had to put my number in again. Back to the loop. I called the general number again and went the sales route. From there I was begging the sales rep to put me in contact with someone because I am at my office space moment with this product. Luckily he did get me in contact with someone and I troubleshooted with Canon for a little over 30 minutes. No luck. They didn't know what the problem is and told me to contact Microsoft. OK THAT'S IT. I'm done. I will be returning this product and walking away from the Canon brand all together. I suggest people be aware of the troubles you may face if your product does not work.