SteelSeries Stratus Duo Wireless Controller

I really wanted to like this gamepad. The option to switch between 2.4GHz wireless and Bluetooth connections meant it could serve double duty with my PC and upcoming RetroPie, and I had recently purchased a SteelSeries Arctis 7 headset which I've been very happy with. Right off the bat I had an issue with the gamepad getting assigned to player 2 even though it was the only gamepad present; I resolved it by rebooting with the gamepad connected, and it was then assigned to player 1. Not a big deal at all...until... Every few minutes the gamepad spontaneously disconnected and then reconnected to Windows 10. Whenever this happened the gamepad would revert to player 2, requiring a reboot to get back to player 1 status. (FYI, having the gamepad assigned to player 2 fouls up the control mappings in a lot of games, and in some games it won't work at all.) I did what troubleshooting I could, and found out that the issue was with the wireless adapter itself, as it disconnected/reconnected even with the gamepad powered off. I contacted SteelSeries customer support and asked about the disconnection issue. I received a prompt response stating that it was a common issue with Windows 10, and therefore they didn't have a solution. Let me repeat that: it's a common issue with Windows 10, and because it's a common issue they don't have a fix. The logic of that statement throttles the intellect, as common issues tend to get fixed. I was basically told that it has a huge flaw when used with Windows 10, so suck it up and enjoy! Considering I had 1) a hugely flawed product, 2) a borderline insulting customer service response, and 3) a liberal return policy from Amazon I decided not to suck it up and enjoy. I returned the Stratus Duo, and on top of the refund i plunked down another $30+ for a Microsoft wireless Xbox controller for PC. Obviously, given my experience I can't recommend this product to anyone. I did get some gaming in with it though, and here are my thoughts, connectivity flaw and garbage customer service notwithstanding: PROS: Feels great in the hand--good balance, weight, texture Excellent D-pad and analog sticks--very responsive and comfortable Feels very solid and well made, not cheap at all Good looking: matte black with glossy black accents, classy and understated CONS: Button area is slightly recessed, causing my thumb to get lost occasionally Select and start buttons are sharply recessed and an obnoxious PIA to press Triggers have a much shorter travel path than on most gamepads No place to store wireless adapter on gamepad (come on--it's tiny!) No rumble feedback Despite the cons listed above, were it not for the disconnection issue I would've kept this gamepad. In fact, I'd like to be holding it right now. It made a generally good impression when I used it, and in time I probably would've gotten used to the slightly recessed buttons (though I'd probably curse those select and start buttons forever). To paraphrase A Fish Called Wanda, "You have a lovely gamepad...when it works." I don't know about you, but I'm not willing to pay for a "when it works" gamepad. The product drove me to SteelSeries' customer service department, and their customer service response drove me directly to their higher priced competitor. Amazon's return policy means not having to tolerate bad customer service. Someone might want to mention that to the good folks at SteelSeries.