NETGEAR CM700-100NAR High Speed Cable Modem

The modem, which is supposed to handle up to 300 mbps, would not go over 100. I had my ISP out several times, they ran so many test and narrowed it down to the modem. I then called netgear for support and they ran a ton of tests also, mostly all the same ones, and finally agreed it was their modem. They were going to send a replacement and then I would return mine, but i had to pay the shipping (mind you, this was defective from day 1 and i only had it for 2 weeks at this point). After a couple weeks of not receiving the replacement i got another email from them, stating I had to send them the defective one first? Say what?? This would leave me without WiFi, my high school senior without the access to the internet to take her AP EXAMS? How does this make sense?? Not to mention, netgear is impossible to get ahold of...pandemic aside, they have very few options to contact them and it is a HUGE pita! I do not recommend them. Their customer service and tech support, along with their return policy, are the reasons my next modem will be a Motorola.