Top positive review
Set up easy
By Tom Martin on Reviewed in the United States on May 28, 2025
Only had this for a week- but quality is good- just like all the other HP printers we’ve had. Air print is so easy. Scan software for MacBook easy to install. Everything works well, print and scan quality is great.
Top critical review
152 people found this helpful
Updated Review: Printer Absolute Garbage
By Jacob on Reviewed in the United States on August 21, 2023
Final updated Review (10-1-24). The printer has once again given us the "paper jam" error code when there is in fact no paper jam. After a little over a year of barely using the printer, It is going in the garbage. We are not wasting anymore time on this printer and we are just going to replace it. Another updated Review. I will keep coming back to update this review each time I have an issue with the printer. I have had this printer for slightly over a year and I 100% have buyers remorse. There is a known issue with an electrical part and the only way to fix it is to have HP send you a refurb or have a tech come out and replace it with a refurb part. The tech that replaced the broken part used an old and dirty replacement part that now leaves all of my printing pages with giant streaks that we cannot figure out how to get rid of. In addition, today it has started making this god awful screeching noise when it prints. I purchased this printer when it was still at full price it has been the worse purchase of my life. Updated Review: DO NOT BUY THIS PRINTER. This printer is absolute garbage. In the 40 years I have lived on this Earth, this purchase has been one of my biggest regrets. And that's saying something because I've made a lot of stupid financial mistakes in my life. I have had the printer for less then a year and now it is unusable. I had a paper jam in the printer so I cleared everything. The printer is stuck thinking it has a paper jam when there is not. An HP tech came out to inspect and the tech informed me there is a part that is known to fail in these printers and the only solution is to replace it with a refurb. I got the refurb in and I made two copies on it. By the 3rd copy the paper jammed and guess what....it no longer works. I will have to start the entire warranty claim all over again and wait to get another tech out to have it swapped with another refurb. At this point we are just SOL in getting any sort of refund for the printer or the toner we just purchased. I repeat. DO NOT BUY THIS PRINTER. Old Review: The printer itself is a vast improvement from my old printer in terms of quality and performance. It runs smooth, quiet, and its pretty damn fast. The software however makes me want to launch this thing into the sun. It more or less does what it wants regardless of what settings you have in place. Does it print double sided? Absolutely. Does it print double sided when you ask it to? Who knows, maybe it will, maybe it won't. Does it scan front and back? You bet it does! However it will only scan front and back in document mode and it cuts off half the page. And I know what you are thinking "oh that's an easy fix, just change the settings!" Guess again because changing the settings don't matter. If you have the patience of a saint, this printer will do the job. If you aren't tech savvy or if you have the little to no patience, you might want to try another model. Or get someone in IT to set it up for you....maybe a priest. TLDR: Do not buy this printer. Has known issues that are reoccurring. Buy something else.
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