Top positive review
25 people found this helpful
Requires BIOS setting changes to work
By JP on Reviewed in the United States on March 20, 2020
First day review of WD 19 dock with XPS 13 9380. I have had nothing but dock issues following the latest 9380 BIOS update. Problems include intermittent connection to monitor, failure to work properly with a simple USB switching hub, and computer shutting down repeatedly requiring force restart. I followed all instructions when connecting this new dock and had the same issues. Then I came across this article: Dell USB-C and Thunderbolt Docks (WD15, TB16, TB18DC, WD19, WD19TB, WD19DC, D6000) - BIOS Settings and Driver Installation for Troubleshooting This article will guide you through the installation and basic troubleshooting process for Dell USB-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, WD19, WD19TB, WD19DC, and D6000. Last Modified:13 Mar, 2020 Article ID:SLN308303 I followed the instructions to update the BIOS settings, and the dock now works properly. Be advised that NOT all of the options mentioned are available in the 9380 BIOS including “enable USB power share” and “allow USB-C dock support”. For now, the dock is working. I did need to plug the USB switching hub into the front USB port on the dock. I hope this helps and good luck. DELL could be a bit more clear about these issues.
Top critical review
SCAM - DO NOT BUY. "Dell" will send a used part that may not work.
By Jennifer Potter-Andreu on Reviewed in the United States on June 4, 2025
"Dell" sent a unit that was very obviously used: cables twisted, a LOT of scratches on the unit, connectors slightly bent, etc. As expected, the unit did not even power on. Now I have wasted at least a week as I order and wait on a replacement dock (from a different source, of course), and have to go to the trouble of returning this one. Whomever Dell is contracting with to sell these accessories is harming their reputation. I will definitely never buy a Dell product again unless I order direct from their website, and neither should you.
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