Top positive review
First time Smart Ink customer experience
By Janat Powers on Reviewed in the United States on April 9, 2025
I received a replacement right away for the color that did not work. The customer service of this company is AWESOME. (prior comment - First let me say that my HP Officejet Pro 6978 did display the non-HP cartridge message. I called SmartInk CS & maybe had 30 second wait. Ory picked up the call & helped me by emailing me extremely detailed step-by-step instructions with pictures which I was able to follow with no problems. Once I corrected the non-compatible issue, I printed a photo as a test. My cyan was not printing. Ory again walked me through cleaning the printheads. When this did not solve the cyan problem, she said she would order replacement cartridges immediately. I have been very happy with Ory's customer service and look forward to receiving the replacement. Based on this experience so far, I plan on ordering ink from SmartInk from now on.)
Top critical review
Ink colors not true to ad
By Mr Schneider on Reviewed in the United States on April 23, 2025
Ink color printed is pale and not true to advertisement. They did send a replacement, we are trying that!
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