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4.5 out of 5 stars

Top positive review
80 people found this helpful
Really nice ergo keyboard!
By Michael Wright on Reviewed in the United States on August 28, 2024
I'm in IT - I'm at a computer all day, every day. I had a boss early in my career who had severe carpal tunnel issues and he always preached ergonomics. Due to that I've been using an ergonomic keyboard for the last 17 years, specifically the Microsoft Ergonomic 4000. That keyboard is no longer produced but I've loved it, it's held up well, and I've never had any issues with my wrists from typing all day. I recently got a new job and decided to upgrade my keyboard for the first time since 2007. The Logitech ERGO K860 came up in most searches for the best ergo keyboard in 2024 so I decided to give it a shot. I couldn't be happier with it. The shape and key placement is very similar to my beloved MSE 4000. They keys are much quieter and very pleasant to type on. I was a little concerned that the "scooped keys" in the product description would be deep divots like I've seen on some keyboards and don't care for, but I needn't have worried. These are just ever-so-slightly scooped, in a way that's barely noticeable until you focus on it, but enough that it does make a positive impact on typing. It's well constructed and feels like it'll hold up for a long time (we'll see if I can get another 17 years!). The wrist rest is really comfy, nice and wide, and not a material that seems like it will wear out or get gross over time. It connected easily to two laptops and my phone, one laptop with the USB receiver and the other two via Bluetooth. Typing is nice and responsive and I don't detect any delay with typing. I like that the function keys can be customized via the Logi Options+ app, although the default functions are pretty good right out of the box. I already had the Logi Options+ app for my MX Master 3 mouse (best mouse I've ever used!) but it wouldn't recognize the keyboard until I updated it to the latest version, not a big deal though. The only change I'd make to it is the batteries. It runs on two AAA batteries. That's fine I suppose, I do have rechargable AAAs I can use. I'd prefer that the keyboard be USB rechargeable like the MX Master 3 mouse - charge it once every few months and then don't worry about it. Now when the batteries on this keyboard run low I'll have to go searching for batteries to replace them instead of just plugging it in for a bit. Not my favorite, but it's not huge deal. Overall incredibly happy with this keyboard! It's definitely a good successor to my Microsoft Ergonomic 4000!
Top critical review
2 people found this helpful
Comfortable but Not Durable
By Nate Hoemann on Reviewed in the United States on January 31, 2025
This product is sleek and nice looking, and is comfortable to use. My main issue is that after only 6 months of normal office use the user slid their keyboard under their desk and the H key hit the bottom of the desk and popped off, they tried to put it back on and did not do it correctly and snapped one of the clips. I contacted logitech support and they kept offering connectivity solutions, making sure the dongle was inserted fully, making sure it was powered on, trying a different USB port, trying it on a different computer. They never once addressed the fact that it is a hardware issue and has nothing to do with connectivity. Then they said I hope this was helpful, have a good day. They denied my warranty claim stating that normal wear and tear is not covered under warranty. (I attached a screenshot from the email) I know we technically did cause the cap to break, but I wasn't even asking for a replacement keyboard, just for a key cap, they don't even sell replacement key caps. I really do think most other keyboards would have been able to take this hit and not break, and if it did break you would generally at least be able to replace the broken part. So, if you are very gentle with your equipment and it will be sitting on top of a desk, this is a nice, albeit overpriced, keyboard. However, if you are even remotely hard on things I would look elsewhere. You can find very similar or better keyboards for less money. We now have a $120 paper weight all because one keycap broke.

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