Netgear EAX20 WiFi 6 Mesh Range Extender

Bought this to extend the range of a new Nighthawk router, which is actually very nice device with the newest WiFi-6 technology. The EAX20 extender supposedly also have the same tech, however, it was not possible to make a connection between the two devices, both of the same brand. Followed the instructions to use the Netgear app for installation, but couldn't pass the point when they actually connect. Tried several times to set the thing up and searched for an answer in the website without success. The support in the website is insufficient, so don't waste your valuable time browsing there. Then I registered the product and was offered an option to talk with tech service. Tried two times the English option which is quite hard to understand and very slow, they had me on hold in the phone for 40 and 50 minutes respectively, had to hang out as no one connected. The third day I tried the Spanish support option and was faster and quite amicable. We spend two hours troubleshooting the extender to conclude it was a defective unit. This extender look and has very cheap materials, IMHO doesn't justify the high price. Before this I had the AC (older gen) Netgear extenders which cost $40 each and worked well. Since probably had to stick with the same brand for good results, ordered a replacement and will give another try with a new unit. Will make an update to this review based on that, fingers crossed. Update as posted in the Netgear product website: Bought the AX1800 (EAX20) extender to have the router reach farther, but it didn't connect at all. Tried two new extenders already and three days on the phone with technical support (about 2 hours each call) and they couldn't make it work, we tried everything. The problems start with the instructions in the box which clearly tell you you need to use the Nighthawk phone app to install it (see photo). When followed instructions it didn't work. When contacted Netgear for technical support they ask you to use the wifiext webpage instead, didn't work either. The information to connect the device in the Netgear webpage is presented differently than the phone app or the website (www.mywifiext.com). It was clear this product has not been tested properly, regrettably Netgear let the consumers to waste their precious time figuring out how to make their products work. I am returning a second device and ask for a refund. Since this extender is the only one that fits the Nighthawk RAX 40 router, will have to wait until has been foolproof or is cheaper, or perhaps will return the router as well and try other brands. I choose Netgear because I been using their routers + extender for years, but now that I tried to update to newer technology and it was a huge let down. The high price for this extender is not justifiable.