Top positive review
85 people found this helpful
I must rescind my previous review.
By Bmix on Reviewed in the United States on April 29, 2021
My first review of this product (below) was very negative and deeply sarcastic due to the many issues I was experiencing at the time. Since then, I've gone through many, many hours of troubleshooting, replacing products, replacing all the cable in my house, you name it - only to find that the issue lay with my Motorola cable modem the entire time. (FYI: apparently Motorola no longer makes their own modems; use that information as you will, then buy an Arris.) Since discovering the true source of the problem, this router has performed excellently. And now that everything is actually stable, I've been able to go beyond basic connectivity and finally start digging into the more advanced features of the product. This router has a number of enhancement and convenience features that I never even looked at before. I would strongly urge those that read my previous review to give this device a second look, as I've been able to coax truly impressive performance out of this. I'm leaving my original review up for the lulz, but when reading it, just substitute "Motorola MB8600" whenever you see this product's name. Cheers! --- Original review: I ordered the TP-Link AC4000 less than six months ago. Initially, it was decent--good speed, good stability, and the range was a noticeable improvement over my trusty old Tenda. The setup "required" you to install some absurd app, but after some digging, I was able to get to the web interface on the unit and skip taking up yet more space on my phone. After that, setup only took a few minutes, and all was well with the world for quite a while. And then, about two weeks ago, I noticed I had never installed the firmware update. I suppose I'm at least partly to blame here, as I didn't do my usual scouring-the-internet-for-bug-reports before clicking the button. Lesson relearned yet again. I code for a living, but I know very little of what goes into making a firmware build or what the process is like. That said, I understand enough to know that something went very, very wrong with the version I upgraded to ( '1.0.3 Build 20191026 rel.16299' ). The same day as installing it, I started to experience intermittent loss of connectivity, not on any of the wireless networks, but on the connection to the cable modem itself. When it happens, I can't even get to the cable modem's interface to see what's going on there--instead I get some unhelpful message about lost connectivity to the internet (so I need the internet to get to a device in my house. Got it). This is now happening at least twice per day. To top it off, when it IS working, I can no longer connect with my phone when I'm in certain spots in my yard, areas that worked before the update. (I wonder if the range change is some sort of FCC thing, but that wouldn't explain dropping the wired connection to the modem.) When this happens, the only fix is a power-off cold boot, as the 'reboot' function in the menu doesn't fix the issue. I won't go through all the troubleshooting I've done, except to note that once you upgrade the firmware, this device will not let you go back to a previous version. And considering the "current" version appears to be from two years ago, a new update is about as likely as Harvey Weinstein taking back Miramax. I tried a number of tricks to force it but none worked. At this point I should note that, no, I haven't contacted support for this, and frankly, I'm not going to. I don't have hours to spend turning things off and on again while wishing for the sweet release of death, or at least mandatory jail time for whoever it is that records and sells hold music. Plus, I came up with a sort-of-drastic solution that should solve the issue permanently (more on that in a bit). The last straw came yesterday when it dropped connection during a critical server maintenance procedure, literally at the single worst possible moment it could have happened. Fortunately, everything was fine (I was running my code in a Linux screen session, so it kept going), but the two-to-three-minute window waiting for it to come back up was absolute white-knuckle terror, not to mention the post-mortem drudgery of digging through logs to make sure all the steps had completed, as I had output piped to a different terminal, which of course went <poof>. I'm too old for this mess. Since it's outside the return window, *BECAUSE OF COURSE IT IS*, I petitioned (read: "begged") my employer to reimburse me for a Linksys, which is on its way. Meanwhile, it's back to the super-cheap nearly-no-name Tenda, which has worked flawlessly for years now and was only replaced because I upgraded my internet and wanted something faster for working from home, which is very popular lately for whatever reason. Sigh. In summary, if I had the resources to do so, I would build a tiny rocket, strap the TP-Link AC-4000 to it, and launch it directly into the sun, whilst enjoying the fresh spring air with a few close (read: "vaccinated") friends and a glass of something expensive. Alas, I do not. Instead, I'm planning to give it as a Christmas gift to a couple I don't like. I'll flip it upside down, glue a couple of googly eyes on it, and tell their kids it's a robot spider. At least then no one would make the mistake of trying to use it as--shudder--a router.
Top critical review
9 people found this helpful
Defective RJ45 Port, no free returns from TP Link (unless you complain)
By C on Reviewed in the United States on January 17, 2025
This has been mostly great outside of one area. RJ45 Port 1 has been defective since day one, but I didn't realize it. Everything would work fine, then my main computer would lose internet. I'd reboot the router, and everything would be fine again. At first I thought it was just one of those routers that needed rebooted every so often in order to function correctly. Later on, I noticed that every other device in the house was working fine when I lost the internet to my main computer. I checked the router using my phone, and my wired computer didn't even show up under connected devices. My computer also has WiFi that I never use since the router is right next to it, so I checked that, and connected immediately. At this point, I thought maybe the ethernet cable was bad, so I got a new one. It did the same thing. It worked for a bit, and then lost connection to my computer. I unplugged the PS5 that was attached to Port 2, and plugged my computer into Port 2, and it's been fine ever since. The PS5 is now using WiFi, because it would drop off the network map the same as the computer if I plugged it into Port 1 and all the other ports are taken. So, after realizing that I have a defective router, I went to check if it was still under warranty. It was! Well, I didn't see why I should keep a defective router. I went through their RMA process, and it turns out that I can either send it in myself first, on my dime, or I can have them send a replacement first, and then pay them for the return label. The cheapest return label they have is $14.99, ranging all the way up to $49.99 if I want it shipped via a next day service 3-5 days in the future. In other words, if you router is bad, you get to pay return shipping. Oh, and you're probably getting a refurbished router. So, now I have to decide if I want to pay $14.99 and get someone else's likely defective router, or just keep the router that I already have that is defective in a way I can deal with. As far as everything else goes, the router is mostly great. I've tried out meshlink and it's extremely easy to use. I have 500mbps internet, and I can max that out all the way at my computer, through the modem and this router. That's wired of course, and only when I'm not using Port 1. The WiFi range is pretty useless outside of 2.4Ghz though. WiFi 7 works for literally about 5 feet. My phone can connect to it, but never does because it drops as soon as I can't physically reach the router. Useful. 5Ghz works for maybe 20 feet, then the rest is all 2.4Ghz. It takes three different mesh devices to reach all across my house. Meshlink is easy to setup, but it works about the same as any extender once it is set up. You can't see what's connected to it without connecting directly to the extender. The router will tell you how many devices are connected, but not what they are. Speaking of device identification, the latest firmware is supposed to be able to identify more devices by sending your data to a "third party" service. I tried it, and the only thing it did was rename my doorbell from some number to DEFAULT. Worth it. Update Apparently, they read these reviews. After I posted this, my return suddenly became free. This router has a way to backup all of your settings, so I used that. When I installed the new router, I just loaded all of the settings. Everything in my house auto-connected right back to the new router without a problem. The new router seems to work fine. However, I shipped them the router, and a week after they received it, I get an email saying that they didn't receive it and I'm being charged the full amount of a second router. I thought maybe it had something to do with the weekend or President's day. Well, it's Tuesday and they still say that they haven't received it, despite the tracking number showing it as received last week and signed. This is making me angrier by the day. Final (probably) update So, after this updated review got posted, I suddenly get an email from them, saying that they received my RMA today. A few hours later, I got a notification from PayPal, saying that I'm getting a refund from the charge TP-Link added to my card. They received and signed for my return, using the included label 8 days ago. To add to the annoyance, I emailed them, and never got a response. I used their live chat, waited an hour, only to be told to wait. I was about a day from starting a chargeback. The new router is working fine. I'm currently connected back to RJ45 Port 1 on the new router, via the same cable I was previously using, and the connection is perfectly stable. That definitely confirms the rather obvious fact that RJ45 Port 1 on the old router didn't work. I'll give them one star back, since at least I have a functioning router now. The hassle of the whole situation is still keeping this review low.
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