Top positive review
45 people found this helpful
FAST. EASY. RECOMMEND. Here's what you need to know
By Terry on Reviewed in the United States on October 17, 2020
Here's what you need to know: Equipment: You must already have a) internet service and b) a cable modem (your own or a rented one from your provider). This is only a wireless router with 1 or 2 (depending on your purchase) signal extenders ('satellites') to improve the coverage. Setup: It is the same basic process as setting up any wireless router and it is extremely simple with or without the app. Follow the quick start instructions (make sure you reset your cable modem before installing the router - yes it takes a couple extra minutes for everything to start up, but it almost certainly won't work correctly otherwise). I literally plugged in the router... waited 2 minutes for it to connect, positioned and plug it the satellites and waited 2 minutes for them to connect. Using the default network name and password (printed on the device) - I was connect to all three devices in under 10 minutes (without even opening the app). The App: As I mentioned I initially set my network up without the app, but I subsequently installed it and recommend you use it for a few reasons. 1) if you aren't comfortable setting up wifi it has a wizard that walks you set by step 2) it how you change the network name 3) its the only way to update the firmware (all the devices needed this - it happens automatically and it took 3-4 minutes for each device) 4) it has some handy free tools like speed test. NOTE: All the essentially functions of the app are FREE however there is an upsell if you want parental controls. I used only the free app as I have my own virus and parental control software already. Coverage: I purchased the system with 2 satellites -- that supposedly covers 9000 square feet. It MIGHT but only in an open field with no obstructions of any kind. More realistically each of these lets you expands to difficult to cover areas in your home -- different floors, areas that might have interference, yes also areas far from the router. We have about 3000 SQ FT - I have the router on the main floor and one sat. on the second floor and one in the basement... its enough but its not overkill by any means. Remember that each sat. must be within good solid range of the router or another connect sat. - if you put them too far apart the signal degrades. Speed: Killer. I am getting the full advertised bandwidth. Both my signal strength and overall speed improved. I am getting between 400 and 700 mbs depending on the device and how far from any given sat. I am. Note I have a Motorola MB8600 cable modem and 1GB speed coming into the house Other notes: - I tried connecting one of the sat. directly to my laptop using a network cable. Surprisingly I found that the LAN / WAN speed was slower than the wifi (for me about 1/2 what I get on wifi). - The devices do have lights on the front that indicate status with blue, green or amber colors... they can't be turned off unless you power off the device - so if you are sensitive to light you'll want to take that into account when positioning them in bedrooms, etc. - You will only have a single network to connect to. If you previously had 2g and 5g as sperate bands you could connect to -- that will be gone. This 'meshes' them together and automatically connects you to the strongest signal. I was concerned I would I would have trouble with smart devices that only supported 2.4ghz (printer, wemo plugs, ring, etc.) --- not a single issue. I had to reconnect them to the new network name but they all connected on the first try without a problem.
Top critical review
5 people found this helpful
Good to go so far
By Jeremy B. on Reviewed in the United States on March 20, 2021
Initial impression after having just put into service within the past 24 hours to replace ISP-provided equipment with firmware that did unexpected traffic hijacking are good with a few exceptions. First off I am what most support managers call a power user and a nightmare as I have high expectations and requirements. I had read reviews complaining about the MotoManage App setup so was apprehensive going into the initial setup. I didn't find that to be nearly as bad as reported. I did find it best to power cycle the modem (Motorola MB8600) before setting up the router unit and the satellite unit was best after it had been powered on and blinking blue logo before scanning the QR code to add it to the network. Other than that the setup went very smoothly. I had previously set up different SSID for 2.4 and 5Ghz bands so I set up the Main WiFi using my 5Ghz SSID that most devices already used and then set up the Guest WiFi as my old 2.4Ghz SSID as it had fewer devices and I could then go back and reconfigure them to use the Main WiFi SSID later. I use a Raspberry Pi 3B running PiHole for DNS and DHCP on my network which was the reason the ISP provided equipment had to go. I found I had no issue disabling the DHCP through the Configuration Manager and allowing PiHole to handle the necessary services. Attempting to do this with ISP-provided equipment was a big failure! The mesh network has already proven so much more reliable and stable than the old Netgear WiFi Range Extender and ISP-provided WiFi Router. No issues moving around the house between APs and in fact the devices using the satellite unit primarily show much stronger signals and more reliable connections. The downside so far has been that the unit does not appear to be accepting the IPv6 address assignment being provided by ISP. I've confirmed it isn't the provider by hooking up a laptop directly to the modem and received the IPv6 address assignment without issue. The IPv6 issue brought me to the other downside issue that I can say wasn't completely a surprise by reading other reviews, in a word Support. I spent over 2 hours having to make multiple calls as I kept getting disconnected just to get to speak with a technician. Just as I was breaking down to submit a support ticket and wait up to 24 hours to hear something back I got a technician on the line. Despite the delays getting to speak to someone as the IVR told me initially my wait time would be between 7-11 minutes on all my call attempts, the technician was fairly knowledgeable and understood the issue I was addressing. Ultimately by end of the call, he wasn't able to resolve it as the team he was attempting to escalate it to had left. He took ownership of the ticket I had opened and tied it to the call and is researching and told me I can expect to hear back after the weekend. I'll have to update you later on how this proceeds. Another issue I identified is there appears to be no way in the router to allow ICMP PING of the WAN interface which means ISP is unable to confirm through normal monitoring telemetry that the router is online though they can see the MAC address through the IP address lease requests over DHCP. For that matter firewall setup appears to be very undeveloped for a piece of network equipment. It has made me potentially reconsider returning the system and instead of getting WiFi access points and using my old Cisco ASA 5506-X firewall as the router that I know will handle the IPv6 address assignment and DHCPv6 Prefix Delegation. Update March 29th: After working with Motorola Support for over a week their engineers finally came back and told me that the MH702x does not support IPv6 at all despite the Configuration Manager having IPv6 config options available this appears to be a case of one team working on the UI and another team working on the actual firmware code much like Microsoft's old NT 4.0 network configuration options that did nothing. I'll be looking to return the device and replace it with another tri-band mesh router.
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