NETGEAR CBK752 Orbi Whole Home WiFi 6 System

I bought a Netgear Orbi CB750 that worked great for about 2-3 weeks! It was a breeze connecting to the Netgear Orbi app and getting the connection process started. Just a few simple steps and then call my ISP (Spectrum) so they can complete the process and get me online. After about 2-3 weeks of great service in most of the house, I tried moving the satellite a few feet down a hall to help extend coverage into the living room and possibly get some juice in the backyard. Unplugged it a few times and connected it to a surge protector, which Netgear does recommend. After a few days, I started having lags in my office, so I put the satellite back in the old spot and connected it back to the wall outlet. After I did this I eventually lost all the connections for wifi on computers, TVs, and security cameras. but our iPhones were still picking up wifi? yes, weird. iPhones must have magical powers :) I was glad that my Hue lights and switches continued to work, just couldn't control them remotely through the app. I immediately started rebooting the Orbi satellite a few times and then resorted to factory resets. Over and over I couldn't get them to connect and then did the same with the Orbi modem unit. I did this so many times that I eventually had to change my passwords for my account and still couldn't get in to access any of the Admin settings in the app. On the third day, I called support, support couldn't figure it what was going on with the app and why I was getting some strange error code when connecting the app to the Orbi. Netgear agent recommended connecting to my MacPro in my office and my Mac got all wiggy and tripped out on me. No connection at all through the ethernet cable, just made my computer do weird stuff. After I got off the phone with Netgear support, I gave it a last-ditch effort, oh the frustration by now after 4 days! Already surfing online for anything comparable to what the Orbi offers or claims to offer, isn't an easy feat, nor for the money and convenience of having a non-component set up with the simplicity of a combo modem/router! I finally gave up and went to Spectrum to pick up one of the modems they offer to customers and decided to go with another brand wifi mesh router to add on to it. When I got home something inside me said to give it another try, and although the app was feeling very slow and buggy during the setup, it was getting me through the process! Wow, I thought I was dreaming or imagining things! I got to the point when the app prompts to wait for the IPS to connect the unit, 10 minutes went by and I got to this point twice before but had no luck, so I called Spectrum support and told the guy what was going on. He had never helped set up an Orbi system before and since Netgear is a third-party product, they don't offer support. I kept talking to him about the problem I was having and he did say he'd try a revision with my MAC address and during the time I was on the line, nothing seemed to be working, so I thanked him and we hung up. And then!!! Just about 5 minutes later I checked back in the app and it looked like it was working!!! Can I mention that there's a god or some friendly spirits watching over me today? I had great coverage throughout most of the house except the living room, and great speeds as well, until I started changing the placement of the satellite Orbi a few times to get more range into the back part of the house and backyard. But something happened and the internet got a bit laggy at times. Eventually, it took a dump and stopped working. The app showed that I was connected but the only wifi I got was our to our iPhones. My office computer is no longer connected, the TV is in another room as well. By the next day, I had to Hotspot my phone just to use my desktop. longer as well as my wifi security cameras. The first time I had the problem I was able to reconnect them but 3 days later it crashed again and over 5 hours of It was so easy to install but I have no idea what happened to the Orbi system, Netgear's support team was amazing courteous, friendly, and determined to help resolve the issue, I've gotta give them a ton of credit there. Even after reading some of the bad reviews from other customers, I can still understand their problems and concerns with issues pertaining to the warranty period or some of Netgear's policy, so I feel fortunate that I was able to figure out the problem with some great Netgear support agents as well as the Spectrum agent to help me through this. It seems somehow it was the combination of technical problems and possibly operator error that got me to this review. Anyway, at this point, I'm very pleased again with the Netgear product and even more pleased with Netgear tech support so I would highly recommend this Orbi router/modem, it's a powerful tool to keep our homes functioning in this current technological age of home automation and to keep those of us who work from home connected!