DYMO LabelWriter 550 Turbo Label Printer

We had this printer for less than a year and it was giving us trouble saying there were no labels in the printer or we weren't using DYMO labels when we were, and it would be a full roll. The first-time customer service e-mailed us what to do to trouble shoot and it worked after the second try. Then a few months later the printer did the same thing, but the trouble shooting would not work. Customer service then told us we had to send in the printer we currently had to get the warranty and would not send us the new one until they processed the current one. I told them we could not go without a printer as my products have to be labeled and my husbands items for his business legally have to be labeled as well. The customer service did not care and kept refusing to send us the new one until they got the broken one. So I had no choice but to get this one sent out. Took a week for them to get it. Within that week I constantly was begging them to send us the new one so we had a printer. One lady told us yes she would overnight one. I got an e-mail the order was made but then I got an e-mail it was cancelled. I called and got the original agent and he said he would create a new order. So when I asked if this one would be overnighted that day I was ignored and ignored and ignored and the man would not give me a straight answer. Then I asked for his supervisor and he avoided answering that as well. They claim they have mine at the top of the list and would process and overnight the new printer as soon as they got my printer. Here I am a day after my printer arrived to them with no tracking number for the new printer and still printerless. This has affected both my husband and my own business. I will never ever but a DYMO product again. I am absolutely disgusted and still have yet to be put in contact with a supervisor. I will be searching for a new address label printer that is anything but DYMO. Absolutely terrible customer service. Also, the fact the printer lasted us only 15 months is worth the 1 star review as well.