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6,855
3.8 out of 5 stars

Top positive review
11 people found this helpful
DO NOT BUY
By Jeremy on Reviewed in the United States on March 11, 2025
DO NOT BUY! When I first got this it was great. I didn't mind the subscription because we were print more and I hate finding ink. It was handy having it come when it was low. with out even doing anything. Now three years later I spend around an hour every time trying to fix this stupid thing so that it will print. It is always off line and I can't get it to come on line. Even when I check and it says that it is online and ready it still doesn't print. Go by a Brother or something. The Value for the money is not worth it. The quality seems strudy but the Product itself is trash HP has gone way down hill.
Top critical review
261 people found this helpful
Can’t recommend
By V on Reviewed in the United States on December 11, 2021
So, let’s start with the pros. 1: it came the next day, so crazy fast shipping. 2: The printing speed is insanely fast as well. 3: The print quality is the best I’ve seen on a home printer, and is even better than many office printers I’ve used. 4: I love scanning a picture and being able to see it on my computer screen to make sure everything is lined up right before I waste ink printing, only to find something looks off. It’s also convenient for when I need to email a document, as opposed to printing. Now, the reasons I can’t recommend it. 1: it won’t stay online, and support said something along the lines of it’s because my router needs to be tuned down, or I’m not close enough to it for the printer to stay online. I have no idea how to slow down the router, and considering I pay good money for fast, reliable internet, why would I?? Second, the printer is literally right next to the router. When it advertises that I can remote print, but it won’t print when I’m three inches away.... I researched it, and this appears to be a fairly common problem for this printer. Unplugging it works to wake it up, but that’s getting really annoying, really fast. 2: It drinks ink. I’m not kidding. I’ve had tons of printers over the years, and I understand an ink cartridge never lasts long, but I printed 15 colored pages, and it’s already out of ink. And ten of them weren’t even blue, which is the main color it was supposed to be. They came out pink because my brand new ink cartridge only had enough cyan for five pages. That’s insane to me, as the image only filled half the page. I did sign up for the HP ink program, and I’m seriously hoping I don’t get burned on it because my printer won’t stay online, which is one of the conditions to get the ink. I can’t afford to buy full priced ink cartridges for this thing, so if they refuse to honor the subscription, I just wasted $160. Considering the price, I definitely don’t think I got my money’s worth. I’m going to keep it, as shipping it back would be a nightmare, and I do love some of the features, but when this printer inevitably breaks down, I don’t think I’ll be getting another one. Edit one month later It doesn’t print 90% of the time, and there’s absolutely no reason given why it doesn’t. What should take me seconds to print requires a minimum of three hours of hitting print over and over and over!! I’ve never been so frustrated with a product in my life. If it’s not filled to the top with paper, it considers it low, and even if there are 50 pages in the drawer and you only need to print one, sorry kid, quit being lazy and fill it up. Again. It constantly goes off line, and I have to unplug it and plug it in to get it back online. And forget about remote printing! 6 feet away from the physical printer is considered remote!! And that’s apparently an issue, so I literally have to sit directly in front of the printer, and have my HP laptop touching it. PRINTING IS NOT SUPPOSED TO BE THIS FLIPPING HARD! Do yourself a favor and purchase a printer that can actually print the first time. Wish I had. Gotta start saving money for one that actually works. Thanks HP!!

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