Top positive review
521 people found this helpful
Must have a paying account to print
By Lucy on Reviewed in the United States on October 6, 2022
I agree with previous users. While i had no problem setting this printer up and printing. As soon as I cancelled my account when the free time period was up my printer would no longer print. I resigned up and it prints like a charm. I cancelled it again a month ago and bang same thing. I cannot print no matter what I do. Signed up again for the 0.99/ month plan and was instantly able to print again . I do not want to be held captive by this company. As soon as I can I will buy another printer. I am not going to pay even 0.99 a month just to keep a printer active and support something that is such a rip off! Update on this —- after much research you can use this printer after you cancel your instant ink or paper membership. You do need to set up an account to set up printer. What they do not make clear is that the ink cartridges included in the box are special.(they say instant ink on them). Once your free 6 months is up you need to either sign up for one of their plans to continue using these cartridges. They communicate with HP as to when to send you more ink. If you cancel the plan the communication stops immediately and the ink cartridges will not print. Its not the printer its the cartridges. If you decide to not pay for an ink membership you must take out the original ink cartridges (throw them out) and replace with regular HP ink cartridges for your specific printer. This was not originally made clear when I bought this printer, but this last time when I cancelled the plan they asked me to confirm that I understood the instant ink cartridges would not work and I would not be able to print with out replacing the cartridges etc. I am no longer on their plan and I am printing fine with this printer.
Top critical review
44 people found this helpful
A Struggle Even for Tech-Savvy Individuals
By Tuck125kx12 on Reviewed in the United States on February 24, 2022
I read many of the poor reviews, but decided to cross my fingers and plunge forward with the purchase anyway. One review particularly stood out to me prior to the purchase because it made an offhand comment that those who wrote poor reviews must just not be tech-savvy. If you want to save time, the long story short is that this printer is of extremely poor quality and doesn’t interface well with any of my devices (Windows PC for work, personal iMac/iPhone/MacBook Air), and I would highly recommend to pay more heed to the poor reviews. Additionally, the ink smears quite easily, both with fingertip touch and/or highlighting (regardless of highlighter used or how much time has passed since printing). The longer version is that I set up the printer with ease when it arrived, but after only a short amount of time, my documents stopped printing and the scanner function wouldn’t work. When attempting to scan, I receive error messages indicating the printer isn’t connected to the network. This is despite the printed information form (printed by holding the i information button) indicating that the printer is indeed connected to the network with strong signal and also despite the HP Smart app indicating that the printer is online and ready to be used. I just spent 1 hour and 39 minutes on the phone with a technician who tried all of the things (literally none of them worked, or they only worked for a short while), and ultimately tried to tell me that the problem is that the printer is connected to the network, but that I will need a USB cable to be able to install the driver on my computer. I didn’t recall receiving a USB cable with the [WIRELESS] printer, nor could I find one. I advised technician that I would need her to hold a few minutes while I tried to search for one. Within 30 seconds of this request, the call was mysteriously disconnected. While hopefully awaiting for a call back (the technician confirmed the correct call back number should we be disconnected at the beginning of the call), I confirmed on the item description that a USB cable was most certainly not provided. Upon arriving back at my computer, I noted that it was still being controlled remotely by the technician, who did not call me back after being disconnected. I messaged on the remote support app to clarify, but didn’t receive a response initially. I left this window open just in case, and I did receive a message and then a call back after about 10 min of being disconnected. The technician again explained to me that I would need a USB cable. When I informed her that the reason I couldn’t find a USB cable is because one wasn’t supplied with the printer, she said “Yes. I know. We try to promote a wireless environment.” (WHAT? A USB cable isn’t supplied, but I’m being advised that this is the only way to install the driver???) She went on to tell me that once I obtain a USB cable, I can call support back to have the driver installed. I advised that I would not be purchasing a USB cable for my wireless printer (as it turns out, I too prefer a wireless environment), and we ended the call. Bottom line: try something (ANYTHING) else!
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