Razer BlackWidow V3 Mini 65% Keyboard

The size and quality of this keyboard was great, and I loved the feeling of the yellow switch keys...but well, that's pretty much it. I had issues with the keyboard being detected by Razer synapse, and the volume keys (fn+b or n or m) does not work, among other things. Oh, and the Hyperspeed multi-device connection does not work. I followed all the debugging/troubleshooting steps from the Razer website and even used their utility. I updated all firmware and Razer synapse. I uninstalled/reinstalled Razer synapse multiple times, tried on different ports, etc, but nothing worked. Finally, I reached out to Razer customer service...but wow. I'm just completely disappointed with Razer. For a company that is supposed to be for gamers with products at the higher end of the price range, you would think their technical support and customer service would also be good...but it's horrible. I've never encountered such a horrible customer service before. I provided information on the product and the troubleshooting steps I took, but they don't read or understand your problem and instead just respond with a barrage of superfluous cookie-cutter questions (27, I counted) that were already answered or unneeded to solve the problem. Then after you reply to everything, they ask you to send a copy of the receipt...which I don't understand why you need when you've already given them the order number and order date? And I'm not sure how that is supposed to help with troubleshooting when the serial number, product# etc were all already provided as well? It feels as if they are just trying to stall until the product is no longer in the return period. But that's not even the worst part. After all that (around 2 weeks of emails back and forth) it turns out they didn't even understand or read what my problem was. Then they just told me that since it was still within the return period, I should just return it to Amazon. What the hell? So there's no solution? Their products are a piece of crap that won't work and that's it? There's no solution? The solution is to just not use Razer products? This is absolutely hilarious.