Razer Basilisk V3 Ergonomic Gaming Mouse

I really wanted to like this mouse, given that it's expensive (retail price is $70) and comes from a company that generally has a good reputation. First, on a positive note. The mouse has the features that I wanted which included freespinning wheel, adjustable lighting, and the ability to configure buttons (the latter, at least theoretically). It is attractive and appears to be well-made. The hardware also appears to be designed well. It fits well in the hand and feels good, comfortable to use. Now, on to the problem. Razer includes essentially no instructions with the product. Instead, consumers are expected to download their software called Razor Synapse. . Presumably, the purpose of the software is to help the mouse user customize key functions with macros, key assignments, etc. However the software, like the hardware, comes with inadequate instructions, in my opinion. I have been unable to use it to develop macro operations or to assign specific functions to keys. I have looked at all the instructions on the Razer website and have looked at four or five different YouTube videos to try to understand how to make these adjustments. Although I consider myself a reasonably intelligent person (PhD degree) I have been unable to figure out how to make the software work. I spent at least half an hour on the telephone with an employee whose native language was clearly not English. Although he attempt to help me, his explanation of the process was little better than the Razer website. He sent me a couple of links to Razer videos which I had already seen and which took me in a circle. I received an email with a case number and responded that I was still unable to make the software work. I asked if it would be possible for me to speak with an employee who could walk me step-by-step through the process of adjusting the settings on the mouse. I am waiting to hear from them. It really should not be this difficult to make adjustments using software designed by the company itself. If I'm unsuccessful in ultimately getting help from Razer in making these adjustments, that I'll be forced to send the mouse back and try different a brand such as Corsair.