Razer Kraken V3 Pro HyperSense Wireless Gaming Headset

First off, I'll say that the sound quality of the headphones is fairly good, and they are very comfortable. However, these are completely and totally overshadowed by the glaring flaws this product has. 1. To start with, this product will not be able to use surround sound (7.1 audio) unless you pay an additional $20 for razer's THX spatial audio software which is absolutely absurd. So if you don't have this software, you are stuck with just stereo audio. As far as I know (and I've tried a few times), you cannot use another software to use the surround sound. There is likely some sort of hard wall in the firmware that only allows the proprietary software with a valid license activate surround sound. 2. Second, after about 5-6 months (maybe less, don't remember exactly), the mic just went down the drain, but not the mic on the headset itself, it was a software issue. Regardless, I tried reinstalling drivers, reinstalling synapse, updating firmware, and every other trick razer had me do and nothing worked. I was in contact with razer support for about a week trying to fix the issue, and finally they conceded and said alright, we'll have corporate contact you within 24hrs to get details for a replacement. Razer never contacted me once for a replacement. That was by far the worst customer service I've ever experienced. To be clear, the issue wasn't that the mic stopped working, only that the volume dropped to nearly zero regardless of how much I boosted it in synapse. I know that it wasn't a hardware issue though because when I turned on sidetone, everything was at the correct volume because that just went straight through the headset. I was able to manage it by funneling my mic through steel series sonar and boosting it as much as possible through there as well, but I shouldn't have to use additional softwares to get to a barely acceptable level. 3. This headset charges at about the same speed that it uses power (sometimes it'll even drain faster than it charges), so you're tethered permanently to the computer for the rest of a session if it needs to charge, and the battery is very sensitive to overcharging. This completely negates the benefits of having a wireless headset. 4. Personally have only experienced it a few times, but have heard of many others who have experienced it frequently, the servo for the hypersense (the vibrations) will sometimes go haywire has squeal VERY loudly in your ear which is just terrible design. This even happened to me while hypersense was turned COMPLETELY OFF. Also with the hypersense, you can always hear the slight quiet buzz of the servo inside. There is no silence, just some slight noise at all times when the headphones are on. 5. I purchased these headphones July 11, 2023 and am writing this review March 11, 2024. In under a year, this headset just randomly died for no apparent reason. It no longer turns on, and when I try to charge it, the power light turns on briefly the goes to a shade of green that is not mentioned on any of the papers/documentation for the headset before stopping the charge completely. I purchased the $200 version (the V3 pro), and it died within one year. I've head $10 headsets with only slightly lower sound quality last over 2 years under the same conditions this headset went through. All in all, I've never had a pair of headphones/headset that I've had such a terrible experience with. I can confidently say that I will NEVER buy another razer product again because of how horrendous this headset has been. The only reason why I didn't return it originally is that most of the problems didn't surface until after the return date of one month and razer refuses to acknowledge its failure with this headset. Then I just had to run it out till it died because it still is an expensive headset. Don't make the same mistake I did. Don't buy this headset.