Top positive review
2 people found this helpful
Works great
By RGZone on Reviewed in the United States on July 7, 2025
I've been using this refurb Arris modem 6 months with no problems. It was easy to set up. I am pleased with this purchase.
Top critical review
6 people found this helpful
Does not work with fiber optic wifi
By JK on Reviewed in the United States on January 29, 2022
(Disclaimer... I am a novice when it comes to this stuff) I hate to give this modem a bad rating because all I've read on it indicates it does a great job. However, this router did not work for me because it will not work with fiber optic internet. I realize there is a disclaimer stating such in the description, but it should provide more explanation than it does. For example, my wifi (Verizon/Frontier and now Ziply Fiber) is fiber optic, but my connection to the modem is a coax cable (and not a fiber optic connection). This caused me confusion as to whether this modem would work or not. I did some internet surfing and it was listed as a modem that would work with a fiber optic signal. I even went so far as to call Arris and THEIR OWN TECH said as long as I had the coax cable connection, that it would work. Well... they were wrong. Yes, it has a coax cable connection, but it uses MoCA (Multi-media over coax alliance) technology. Therefore, the signal is different and this modem will not accept the fiber optic signal. I am returning the modem. I instead used the combo (modem/router) provided by my internet provider, disabled the router on the combo unit and am using my new Eero Pro6 as my router/mesh network. Success! The Eero Pro6 is great (but the app could be better).
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