Top positive review
56 people found this helpful
Rough Start But Amazing Customer Service Saves The Day!
By Anonymous on Reviewed in the United States on October 25, 2018
UPDATE 1-3-19: As mentioned below I had my monitor replaced by BenQ due to an HDR defect. They have some of the best customer service I have experienced in a long time. They helped me out very quickly and with no hassle at all. I've been using their new replacement monitor since my original review date and haven't had any issues. I cant confirm that the firmware was indeed updated and that this was the issue as the monitor does not list the firmware version anywhere for me to compare. The monitor does however work as desired and their 3 year warranty and amazing customer service has warranted me to change my review from 3 to 5 stars. ORIGINAL REVIEW: Read the reviews for this specific monitor, A significant number of people are having repetitive HDR issues. I ordered the product because it had a great review rating, I didn’t even bother to look into them much but wish I would have now. overall my final view of this product is going to based on how BenQ deals with the situation and if the monitor i receive fixes my issues. Had this monitor for 3 months before the issues started. During this time the monitor was pretty great, rich colors and great for gaming, very responsive. The colors were a little off especially with blacks which aren’t very deep. Other than that, the HDR and 4k were very nice, it was nothing much more or less than you’d expect for a $400 gaming monitor until I ran into this issue. The issue came when I turned my monitor on one day and all of a sudden, all the colors that were in HDR mode were washed out and flat. After reading carefully on Amazon and in forums I noticed that a lot of people have this issue with this specific monitor. You don’t see it reflected as much in the reviews because all the BenQ product reviews are twitstered together. This means that the star rating and reviews you see for this product are not all actually for this product, its for all the twistered products together. I contacted Amazon about it and unfortunately as of late at least, their chat customer service is getting increasingly more difficult to deal with and far less helpful than they used to be, every person you talk to gives you different answers and reasons as to why they decided they cant help you. So I contacted BenQ instead and their customer service was pretty Amazing. They had a new monitor being shipped to me within minutes of me contacting them and the monitor has a 3 year warranty. Their service is very good, I was very surprised at how fast they were and how easy they were to work with. Andy L. in their service department was really great and his service changed my mind completely about wanting to keep this product or buy future BenQ products. Ill update this post with any new information after I receive my monitor. BenQ told me that the HDR issue is most often caused by firmware which makes me feel a little better.
Top critical review
430 people found this helpful
Decent feature set marred by so-so VA Panel
By Greg on Reviewed in the United States on December 5, 2018
There's a glut of cheap 4k monitors, and quite frankly so far they haven't been very impressive. I picked this up for $450 on a cyber monday deal and after plenty of delays it finally arrived. Simply put, next to my LG panel IPS 27 1440p display and my ancient but sturdy Dell Ultrasharp 2405FPW, it's the weakest display. The resolution is fantastic. The size is great. The feature set is solid with multiple ports (I only need one but whatever) and USB 3.1c hub (sans some of the more extreme features like a SD card slot). FRC is nice, although it only supports 40hz-60hz meaning not an extreme range but still welcome. That said: Stick this next to a 27 inch iMac from yesteryear it looks cheap and it's entirely due to the lack of uniformity on the panel. First there's the very striking "shadow" across the top 1/8inch of the screen. Then there's the color shift, no matter where you head is, just scanning across a uniform color shows the weakness of the panel as flat color looks anything but flat. Fast scrolls also reveal the overzealous low latency correction (you can see bizarre ghosting of red on a white background as a yellow halo). Also strangely, Mac OS doesn't seem to want to detect the scaling resolutions, (not a big deal as you can option click the scaled resolutions). Precision color this is not. If you're not a discerning type, this probably is a "good enough" for many users although I find the color shift supremely annoying. Basically, if you're happy with this display, never stick it next to a quality display as you'll become very unhappy with it. Also I couldn't seem to get in Windows 10-bit to work at 60 Hz, which makes me believe that its only available at 30 Hz. In any case, it's not true 10 bit as its an 8-bit panel with FRC, meaning, it accepts the 10-bit color space and simulates colors by switching between nearest-neighbors in the 8 bit range between each cycle. Over all, though the monitor is much easier to assemble/disassemble which will make my return quick and easy than other displays. I guess you get what you pay for, the BenQ PD3200u even at $200 more than the EW3270U's current price seems like money supremely well spent. It's IPS or bust at the 32 inch size as its too easy to see the color shifting.... /edit: looks like someone didn’t like this review and it was flagged for sensitivity?
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