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4.1 out of 5 stars

Apple 16" MacBook Pro, 10-Core M1 Pro (2021)(Space Gray)

$1,659.99
Condition: Factory Reconditioned
Model: 1TB | Space Gray
Screen Size: 16.2"
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Top positive review
15 people found this helpful
I’ll never buy new again!
By Dallas Amsden on Reviewed in the United States on December 31, 2024
I would give TEN STARS if I could!! This refurbished laptop is in pristine condition both operationally and cosmetically. No nicks or scratches. It runs FAST and has an incredible battery life. It was delivered timely and well packaged with signature required (which I appreciate because nobody wants to have anything that valuable left outside their front door). PLUS……. after I transferred everything from my old MacBook to this one, I had a small issue with the charging cable staying connected. I messaged the seller and the customer service I received was INCREDIBLE. They went above and beyond to make sure my “new” laptop was fully functioning. TEN STARS for the actual product AND for the customer service. I am a customer for life!!
Top critical review
21 people found this helpful
Not fully functional - Replaced OEM Display with no ambient light sensor/True Tone/Auto Brightness
By Jonathan B on Reviewed in the United States on June 14, 2025
1. Device was supposed to be an “Excellent condition renewed” but the laptop was not fully functional and the listing is misleading. The first thing I noted was that automatic brightness and True Tone options were not working or even showing up on display settings; the display colors looked too cold and uncomfortable to look at. Ran Apple Diagnostics Tool and got Error ALS001 “There may be an issue with Ambient Light Sensor” and terminal reported “ALS not found”. Did a deep research and found out the display on this MacBook Pro was likely replaced with a cheap OEM display that might not even have the Ambient Light Sensor (OEM parts that includes the sensor are more expensive) and, on top of everything, it was probably replaced by a third party shop and not APPLE itself. 2. The battery had almost 230 cycles at 88% capacity. Considering other buyers got batteries at 99% - 100% this one was very worn out. This is something I was willing to accept, as for the renewed lottery some battery wear is expected, but this a completely different scenario to get a laptop with crippled cheap replaced OEM parts. 3. The charger is not Apple Mag Safe as stated in the listing , they sent a cheap USB-C generic 118 w charger that will risk damaging your device. 4. The MacBook Pro otherwise was in good condition, without major or severe scratches or dents. *Had to clean it, came very dirty. I decided to return the laptop because it’s unacceptable to spend +$1000 on a supposedly “excellent condition” renewed Apple device that must be fully functional and end up getting a device with a replaced OEM display, that lacks the most important sensor on which other functions like True Tone, automatic keyboard brightness and automatic display brightness rely on. This is cheating on the customer.

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