Apple MacBook Pro with Apple M1 Max Chip - French Candian Keyboard

After returning from a 6 month international film trip, my old Mac died and I thought I lost all the footage. Fortunately it was backed up, but I literally had to launch a crowd funding campaign to help fund a new computer. A month later, I finally had enough money to get a new computer and I made sure to buy from Smart Resale CA because they had better reviews compared to the other company that is included in this listing (Amazon should be more transparent about that, because if you don’t know to look for it, you’ll miss the fact you can have multiple sellers under one listing). So I get the MacBook M1 Max, and it’s perfect for a week, and then the screen suddenly glitches out one day, crashes, and when I turn it back on, all I get a blurred out screen. Eventually it started up properly, but this time had horizontal lines across the display. After contacting them to see if they could they could send a replacement or do something to help ensure I’m not without a computer again for weeks once I return it, they said the only thing they could do is ensure they refunded me as soon as it arrived back to them. So I send it back, 4 days later it arrives to them on a Friday early afternoon. I wasn’t able to view the screen (even over HDMI) after resetting it before returning and so I contacted them to make sure they properly wipe it (Putting a lot of faith and trust that my wipe worked and that they’ll do it again properly to ensure no information is recovered and stollen). That alone is enough reason alone for why I would never another MacBook off Amazon without being able to get Apple Care (which you can’t with these given the year and the fact it’s being sold by rando 3rd party companies). So they were responsive throughout the weekend and this whole process which I’ll give them credit for, but when I asked for my refund they send me some BS today (Monday) saying that were off work Friday and through the weekend, and that they do their best to process refunds as quickly as possible (despite still messaging me every single day throughout the weekend, and explicitly stating that they would process the refund immediately after receiving the computer). So now, I’m going on over a week without the refund being processed (not accounting for the delay back to my card once they do submit it), and every day that this goes on, is another day I’m loosing money and longer my money is held up before I can buy a new computer. This isn’t a $20 supplement, it’s a $2,000 computer that most people are likely buying for work and need to work. The fact Amazon doesn’t have a better system for ensuring there are big waiting periods for either customers or seller with high ticket items like this is astonishing, but the fact is, it’s a toss up if you will get a faulty computer, and if you do, just know, that Smart Resale will not make it easy for you to return or replace, and you can’t get Apple care, so if you’re computer dies after the return window closes, you are going to be out half the cost of the computer. Hope this helps save someone $2000 and weeks of headache and time loss.