Top positive review
13 people found this helpful
Won't Charge But I Fixed It Easy - Got This for A Friend Starting College and Had Nothing
By darkguardian2 on Reviewed in the United States on October 12, 2023
I ordered this model and it was a great laptop as advertised. Backlit key and fast start-up with plenty of ram and an SSD drive. I installed all the virus/malware scanners and Free Office for a college student. I noticed that the battery wasn't charging. The warranty said it guaranteed 80%. There was no HP support assistant software installed so I reinstalled it to find up what was wrong. Once installed it did a full health of the laptop and said the battery needs replacement. I also found that the laptop had 8 months left on its warranty from HP. Being a tech, open up the back and see the battery is new. I replaced the battery anyway; put it together and it still wouldn't charge. HP Assistant says to replace the battery. I just did that so the software is lying. Doing more research and trying different methods I found the answer. HP has a model legacy throughout the years. The battery needs to be hard reset so the laptop will charge. SOLUTION: With the laptop off and plugged in PRESS and HOLD the power button until the LED power indicator light goes out. When it boots back to Windows and hover the pointer over the battery on the task bar you will see a charging indicator and time left to full charge. For me, it took about 30 seconds. Researching it to find the answer took 3 hours. No trouble since. I can see people returning it if it didn't charge but this trick would save so much drama.
Top critical review
3 people found this helpful
Nothing but a waste of time and money. I guess you get what you pay for.
By Jocelyn Wang on Reviewed in the United States on June 14, 2026
How the laptop I received in the mail got approved as a refurbished device in EXCELLENT condition is a complete joke. I was looking to replace my potato laptop. For reference, it only had 128GB SSD storage and 4GB RAM. It barely runs Google Chrome with 7 tabs opened. 16GB RAM and 512GB SSD storage would have been a major upgrade. Instead, I received a defective product. The two biggest issues I had with what I was sent are the storage and the graphics. I’d say you get what you pay for, but the product listing is incorrect and I didn’t even get exactly what I bought. The storage issue: the laptop I bought was supposed to have 512GB of storage. That is what the product description said at time of purchase. Instead, the one I received only has 258GB. I honestly would have let it slide if the graphics were not broken since 256GB would have been be good enough for me. Which brings me to my next point, the graphics are broken. I keep getting "code 43 error" and it’s unfixable and I’d have to take it to a professional. And believe me, I have tried everything to fix this myself: updating, uninstalling and reinstalling the driver, roll back the driver, delete corrupted files, checking for updates, you name it. NOTHING fixed this error. The OS version isn’t even listed on HP’s customer service website when I looked up the device to see if I have to download a different driver. HP wasn’t even able to provide support. Getting this professionally fixed, combined with the amount I paid to buy this laptop, would end up costing me than what it would cost to buy a new laptop with the same specs. I already had a problem with the delivery (which is NOT the seller’s fault), but sending me a laptop with defective graphics and half as much storage as I was sold is very frustrating. This was a complete waste of time. Update: I ended up hiring a professional to increase my SSD capacity from 128 to 512GB and RAM from 4 to 20GB on the potato computer I wanted to replace. It costed about the same price as the "refurbished" laptop I had bought. A Micro Center store would have charged me a similar amount. Shame on SNB2B for wasting my time and selling me an unusable product. To end on a positive note, customer service was good and I was fully refunded as soon as I returned the defective laptop.
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