Top positive review
28 people found this helpful
Awesome headset overall
By Mr. Hop on Reviewed in the United States on March 4, 2024
Pros: Super comfortable, not too heavy, long battery life. Relatively plug and play on PC. Very good sound out of the box. Cons: Overall a bit pricey given the build quality/microphone quality. Needs Sonar software to sound their absolute best, or to get the most out of the headphone/microphone. Yes, its free, but still - Out of the box, sound quality overall is very good. On PC using Sonar EQ features, the headphones can be made to sound excellent overall, if still a bit etched/bright/harsh at time IMO. The microphone is overall pretty good with AI and other "enhancements", but I find adjusting the boom a bit annoying as I have to fight it a bit every time I pull it out to get it to rest properly near my mouth. I can always see in in my periphery as well, which can be a little distracting. Its possible that there is better value to be found just investing in a separate dedicated microphone. But having the "all in one" solution is convenient. I am very picky about audio quality, and I find these satisfying, especially after a careful tune. The 40mm drivers can really deliver on the bass, and deliver lots of detail and volume with low distortion. Comfort is excellent, though the clamp is almost too light for my taste. That said, I can wear these for hours with no major comfort problems with or without glasses. But they are too loose, even after I adjust them, for any sort of active wear. These are for sitting/walking around a little. Volume knobs are easy to find, though I'd like a little more resistance in them, and the ergonomics overall beat some of my other headphones for sure. The wifi range (not bluetooth), is quite good - I can play something on my computer and wander pretty far from it and maintain a signal. In terms of cons, I find these headphones a bit awkward to attach/detach from different devices with bluetooth. Its various beeps and boops and breathing LEDs do nothing for me in terms of figuring out how to disconnect from one device while staying connected to another. I'd like it to just tell me what it is trying to attach/detach to like my 7 year old Bose bluetooth speaker. The 2.4 ghz connection does not seem to have a benefit over bluetooth in terms of sound quality, which is a shame, and I don't know what happens when I break/lose that dongle. The on-board amp gets very loud, though there is some hiss, and one apparently has to enter the Sonar software to shut off the volume limit to get the full volume anyway, a bit of a quirk. Which gets me to another point: the "free" Sonar software is powerful, but it is also really needed to get the most out of these headphones. It is full of quirks - you need the "engine" menu to adjust or shut off the side mic feature, shut off the volume limiter, or to reduce game volume during calls. In the "Sonar" section, you can customize EQs for different inputs, but I found it impossible to copy an EQ I created for the "game" mode and set it to "media" or "aux" as well. Hence I have to repeat the process of doing my 10 point parabolic EQ over and over - tedious. Sliding with a mouse is fine for the uninitiated, but I needed to enter my exact values, and the software makes you click in the tiny boxes, and could not do Q values below 0.5. When listening to Music on my computer, it is also showing up under the "game" mode in the mixer, meaning I have to remember to turn on/off features like "spatial audio" since, while it is fun for games, it is terrible for music. You can drag and drop the "app" to its appropriate section, but this is more setup work. Also, Windows update has broken the Sonar software multiple times (no audio no matter WHAT I did - even audio driver reinstalls!). So far the solution has been to just re-install the Sonar software, easy enough. Still, this is super frustrating, especially the first time it happened because I had ZERO indication of what went wrong. IMO there should be a way to set a "global" EQ (parabolic, not just the sliders which IS available in the "engine" menu, confusingly), if you want. There should also be hotkeys I can set up to turn on/off things like spatial audio, the EQ, or adjust the side mic or other mic features. Heck, why not let me set an EQ and save it to the headphone itself, so I can have it when using these with my other non-PC devices? That would make these even more awesome and let me have consistent sound across devices. As an inferior solution, we could have an engine/sonar app for our phones/tablets, I guess. I still recommend these overall, for those wanting a good headset with a good mic that is fun for games but capable of being great for casual music/movie stuff too. When gaming I am still getting the hang of balancing chat/game sounds since everyone seems to have different microphone quality. I was hoping that one of the many features of this software would be to tame some of the hotter microphones out there. A pair of cheap, non-gaming bluetooth headphones I own seemed to do this a lot better. For the full asking price, I think some of the compromises in terms of material choices, microphone quality, and features are a bit of a stretch. But for the sale price I paid, I think it is about right, especially since the Sonar software really does up the ante if you are going to do a lot of gaming. Lets hope it stays free, otherwise I might have held out for better overall "out of the box" performance.
Top critical review
24 people found this helpful
Worst Headset I've Ever Owned
By Polantaris on Reviewed in the United States on April 26, 2024
This is, hands down, the worst headset I've ever owned in my life. I owned the Arctis 3 for multiple years, but they were starting to have issues (especially with battery life as I used it every day for meetings), and I was looking for a replacement. Decided to go with an upgraded model of what I owned, the Arctis 7, but that was a huge mistake. For starters, the wireless receiver if you don't want to use Bluetooth is elongated horizontally in a way that it blocks other USB-C ports on my devices. Then, by default, the headset has on hearing your own voice while talking, which I cannot use as it is too distracting for me. The only way to turn off this feature is to install the specialized software, which is impossible on my work computer. I did this on my personal machine, then tried to connect the device back up to my work computer, and the end result was that the wireless connection no longer worked on my work computer at all. The device would be connected on the computer, but no audio input nor output was received. I switched to Bluetooth connectivity. This resolved the above problem, with no voice-playback, but the Bluetooth is horribly built. Sometimes the headset won't connect to Bluetooth at all and needs to be power cycled to work. Sometimes it will connect, but receive no audio input nor output and had to be power cycled OR disconnected and reconnected to work, there's no guarantee on either method and it was complete trial and error. When you're trying to connect these to start a meeting, this is insanely frustrating. The killer for me, above all the rest, is that eventually the device stopped working on Bluetooth at all, and I had to un-pair the headset from my work computer and re-pair to get it to work. This an annoying process because you cannot do it while the device is already on for Bluetooth, you have to turn it off, then back on, and hold the Bluetooth power button to initiate a pairing event. Which may or may not succeed. Sometimes the work computer couldn't see the headset, other times it could, despite no other conditions changing. Sometimes, it would pair only to continue the earlier issue. After this happened to me three times in a day, I threw them away. I couldn't take it anymore. In addition to the rest of this review, the headset has a distinct Bluetooth power and Wireless power, which work distinctly from each other but are also reliant on each other, it makes no sense. Every part of user-interfacing hardware on this device is infuriating in its functionality and design. In terms of sound quality, at least it had that. Audio was crisp and clean, and I received reports from peers that the microphone quality was significantly improved over the Arctis 3. I just wish everything else wasn't completely awful.
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