Western Digital 22TB WD Gold HDD

I purchased a WD Gold Data Center 2TB in July 2017. The hard disk is still in use and works very well. I trusted the WD's brand, so I purchased WD Gold Enterprise 8TB on August 4, 2025 to expand my storage. I received the new drive on August 5 afternoon and installed it immediately to my desktop computer. Unfortunately, I could not initialize this new hard disk on my computer (Win11). I always got a "The request could not be performed because of an I/O device error" message in Disk Management. I switched different SATA and power cables to determine the issue. I even put my ear on the hard disk when starting my computers but did not hear any sound of spinning up. The computers' BIOS could not recognize the hard disk, either. It only detected a device attached but showed the storage capacity as "0.0GB" without show the manufacturer information. I put the hard disk to another desktop computer but the issue remained. I am sure the problem was not on my side and assume that the hard disk is dead on arrival, so I returned it. One thing I want to mention is that I chose the "Reduce packaging, ship in manufacturer's packaging" option when I placed the order, so the DOA might be caused by no extra protection in the package. I still trust the WD brand since I have been using its HDD since 2010. I will buy the 8TB Gold Enterprise again and select "Hide what's inside, ship in Amazon's packaging" and hope this will give the HDD more protection like some bubble packs.