Razer Naga V2 HyperSpeed Wireless Gaming Mouse

I had to replace this mouse once, after the scroll wheel just randomly stopped working. Amazon was good about dealing with that issue. I've experienced Razer's "customer service" before, and it's HORRIBLE. I now have a new replacement. However, for some reason the Scroll options, the pre-sets you can choose, and modify, have completely stopped working. The ONLY scroll option I have now is a smooth scroll. I have completely shut down their Razer Synapse program, and killed all tasks in the Task Manager, to ensure it is completely shut down. I have done that, and restarted their app (Their app is bad in my opinion), and then killed the tasks, & then restarted the app. It changed nothing. For some reason, this mouse now locks me into a smooth scrolling option, constantly. It's both annoying, and unusable at times. I'm absolutely disgusted by the path Razer has taken regarding Quality, and Customer Service, and honestly, if this type of stuff wasn't occurring with this mouse, TWICE, i'd recommend the purchase. However, after my experiences, i'd recommend you buy from someone else. This is the SECOND exact same mouse, with "scroll wheel" issues, & all within a few months time I believe, based upon initial purchase and then replacement. This is ALSO the 2nd time a Razer mouse has completely crapped out and failed on me. I gave them another chance. This was the LAST time. I will NEVER purchase another low quality, low quality assurance tested mouse, or anything else form them. This is beyond ridiculous at this point. F Razer...i'll go with someone else for all my pc peripherals from this point on. Not only are their products prone to absolute failure a this point, but their customer service is some of the WORST i've ever experienced, and that is saying A LOT. If I could give Razer, & this mouse less than 1 star, I would. They actually demand you send them a VIDEO of the issue, as if that's going to help. All that is for is for them to try to dissuade you from returning their defective pile of crap. Also, it gives them an excuse to claim ignorance. Restarting the synapse program does nothing, even when killing it in task manager. Restarting the pc does nothing. Switching usb ports does nothing. ALL profiles are the same, and all scrolling options are the same, the mouse is STUCK in "smooth" scroll, at all times. This is a RAZER TRASH QUALITY issue, not a pc issue. Here are just a FEW of the issues i've found: 1. https://insider.razer.com/razer-support-45/potential-bug-cycle-up-down-scroll-stages-not-working-with-onboard-profiles-41430 2. https://insider.razer.com/mice-and-surfaces-9/new-razer-naga-v2-proc-scroll-wheel-not-working-67804 3. https://www.reddit.com/r/razer/comments/17b89za/shocking_customer_service_2nd_faulty_razer_naga/ 4. https://www.reddit.com/r/razer/comments/17jtv87/naga_pro_v2_scroll_wheel_issues/ 5. https://insider.razer.com/razer-support-45/naga-v2-pro-scroll-wheel-not-working-63534 6. https://www.reddit.com/r/razer/comments/1eu4ayo/custom_scroll_wheel_profile_on_razer_naga_v2_pro/ 7. https://insider.razer.com/razer-support-45/naga-v2-pro-scrollwheel-issues-43161 8. https://www.reddit.com/r/razer/comments/18zhdur/naga_v2_pro_scroll_issues/ 9. https://www.reddit.com/r/razer/comments/12qolks/razer_naga_v2_pro_huge_on_board_profile_and/ Seriously...AVOID RAZER...ESPECIALLY this mouse...