GIGABYTE B650 AORUS Elite Motherboard

The board died on me, on it's own, seemingly spontaneously in under six months. When I contacted support for the 5 yr warranty, the website was a struggle to find the right place to submit the claim for, and then it took a month to hear back from them. I got tired of waiting so I reached out by phone and then was told I needed to call someone else on a different day. So I did that and found out that they had responded two weeks ago, to a completely random non-sense email that had nothing in common with my email which I had entered in multiple places on the submission form, and which I had received an automated response from them when I first submitted the claim. I had to pay shipping despite the website saying that you only had to pay shipping if you were outside the US, because they never sent me a shipping label to print. After that they told me they couldn't honor the warranty unless I paid $100 after I had already paid $40 for shipping - because the CPU socket was damaged.  I had gone through a lot of trouble before I shipped the board to both take pictures of every inch of the board before shipping, and to work with UPS to protect that specific portion of the board while they were packing it. We ensured that there were no loose elements, and that even if the package were thrown around it wouldn't affect the socket. Additionally the board was in the factory card board frame to secure it in place in the box. It's possible but highly unlikely that it was damaged in shipping and far more likely that it was damaged by Gigabyte on arrival and the tech didn't want to get in trouble so they pretended it showed up that way. Regardless of exactly how the damage happened, they didn't care, didn't care about my pictures, and didn't care that this new damage isn't my fault. So despite the fact that it had a 5 yr warranty, despite the fact that I had to already pay for shipping, it was going to cost me an extra $100 beyond that to get it fixed, and even after the socket would be fixed they would still need to find and address the original problem that destroyed my computer in the first place. They could have just comped me a new board at that point, because there was a chance even after the repair that they would have to do that, but they were unwilling. If I buy something, and through no fault of my own it stops working during the warranty period, I shouldn't be out a dime for the entire process. I'm already inconvenienced by the breakage that shouldn't have happened, I'm already out the productivity loss of not having my device. If something is your fault you fix it and do your best to make it right, and Gigabyte failed to do any of this. So I refused to pay the $100, and now have a broken board in worse condition than I sent it in, and am out shipping money. Honestly screw Gigabyte, I bought a motherboard from a different company and will not be buying Gigabyte products again, and neither will anyone I build machines for, which isn't nothing because I have built 9 other machines this year for people I know.