HP OfficeJet Pro 8028e Wireless Color Printer

Purchased to replace my old All in One. The black ink cartridge would not install into the printer so that I could set it up. Contacted HP Customer Service/Technical Help. Because of their convoluted system of helping me, it took an hour just to get another ink cartridge. Then it took a week before I received it and it was a completely different cartridge than what I needed. Contacted them a second time. This also took an hour to complete even though I wanted the same thing. I also insisted that the cartridge be expedited because I didn't want to wait another week. 4 days later, FedEx still hadn't received the package. Called a third time. Initially this representative couldn't even find the request even though I had the email correspondence and associated work order number. After insisting that she was doing something wrong, she finally found the request and insisted that the package had been shipped. I told her that I had the tracking number and that FedEx still had not received the package. She then tried to blame it on the weekend even the the work order was done on a Thursday and stated that there was nothing that she could do to help me. I told her to cancel the entire work order and that I was sending the printer back and that I would never purchase an HP product ever again.