Top positive review
1 people found this helpful
NICE DEAL!
By BP on Reviewed in the United States on March 2, 2025
My office jet 8600 printer stopped working after many years of service. I was hesitant to buy this one because I never buy used electronics. After reading lots of reviews, I decided on this refurbished office jet 8028 printer. First of all, this printer arrived well packaged, in perfect condition. It's hard to believe that it was used by anyone!The set up wasn't exactly easy for this 80 yr old grandma, even though the instructions were pretty clear, along with the videos on you tube. Love the blue color as well. Got it up and running. Print is nice and clear. Prints pretty fast, haven't used the fax yet. Expect it to lad a long time. It's also not heavy to move around if needed.
Top critical review
33 people found this helpful
Terrible Customer Support
By Snow on Reviewed in the United States on October 15, 2024
Purchased to replace my old All in One. The black ink cartridge would not install into the printer so that I could set it up. Contacted HP Customer Service/Technical Help. Because of their convoluted system of helping me, it took an hour just to get another ink cartridge. Then it took a week before I received it and it was a completely different cartridge than what I needed. Contacted them a second time. This also took an hour to complete even though I wanted the same thing. I also insisted that the cartridge be expedited because I didn't want to wait another week. 4 days later, FedEx still hadn't received the package. Called a third time. Initially this representative couldn't even find the request even though I had the email correspondence and associated work order number. After insisting that she was doing something wrong, she finally found the request and insisted that the package had been shipped. I told her that I had the tracking number and that FedEx still had not received the package. She then tried to blame it on the weekend even the the work order was done on a Thursday and stated that there was nothing that she could do to help me. I told her to cancel the entire work order and that I was sending the printer back and that I would never purchase an HP product ever again.
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