Top positive review
Excellent for gaming and school work
By paul gilbreath on Reviewed in the United States on December 10, 2024
Perfect laptop for my 15 year old. Gaming and video is spot on. I would definitely recommend.
Top critical review
5 people found this helpful
Absolute POS - DO NOT BUY!
By Kyle on Reviewed in the United States on July 18, 2024
I had a Gigabyte Aero before this laptop and loved it. This one is an absolute POS and I would not recommend it to anyone. My overall experience with Gigabyte and Amazon has been horrendous. I first ordered this laptop and it was cancelled a week later. I ordered it again, same story. Cancelled a week later. I ordered it a third time and it was finally pushed through by Amazon after reaching out to ask about it and verify they had it in stock. Upon receiving the laptop, everything seemed to work great until it Blue Screened within a few hours. I updated all drivers, firmware and windows, and it blue screened again. The next day it functioned fine, so I thought it fixed itself. I had about 5 or 6 Blue Screens in the first month and wasn't able to return it due to work. In June Alone, I have had 15 BSOD, lost lots of work, and been frustrated that a premium laptop won't work out the box. Amazon won't accept this laptop back (fix it Amazon) and I have to go through Gigabyte to get help. They also have terrible customer service, have been less than helpful and I would not buy another Gigabyte again. Aside from the BSOD issues that are hardware related (Power Supply Unit), the performance is throttled when using intense programs such as Lightroom, Premiere, Revit, or other CPU/GPU heavy programs. The Type C adapter does not work with a 240W type C cable through a 100W charger. (they recommend 86w). If I use the 100w charger, it throttles the computer significantly. Goes from a typical >4 GHz to less than 1GHz. If you used the battery instead it would perform better between 3-4GHz. Aside from those issues, it has a slight delay in mouse movement, and when switching between programs it freezes even when in high performance mode. Another thing to note is that the power brick is gigantic and a smaller previous computer brick from gigabyte won't work with this laptop. 0/5 for quality 0/5 for perfomance 0/5 for reliability 0/5 for amazon customer service 0/5 for gigabyte customer service 3/5 for overall design (it's semi decent) 5/5 for headaches caused Since this has high performing components, I expected it to be half decent, but the overall internal design doesn't work, and Gigabyte included thier own software that throttles and messes with the components. Side note, I updated the drivers through their included software, and online through intel, and the most recent update broke the wifi adapter. I tried to do a system restore from previous point, it ran for over 24 hours and was unsuccsessful. So now nothing on this laptop works due to hardware and software deficiencies. Gigabyte, fix your quality control and your customer service.
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