Samsung Odyssey Ark 2nd Gen. 4k UHD Curved Gaming Screen

I tried to love this product. I tried to like this product. I just can't. I've suffered with using this monitor as a primary display for almost a year now, and I have to say that there is nothing to like about it. First, the picture quality of the display is great. Nice and clean 4k and ridiculously large. But that's the end of nice things about this thing and where the problems start. To make a long story, the One Connect Box is faulty at a production level. The box, which is supposed to house the I/O and power delivery on high end Samsung displays was constructed with next to no quality control if the number of issues posted online are anything to go about. On my unit, the box had two issues: 1. Some short on the power delivery circuit that caused the unit to boot loop due to SerDes. It would boot, then auto update, then power off, then power back on. 2. The inputs (DP, HDMI, and USBs) did not communicate properly with the display, so either the ports on the One Connect Box did not work or the out port for the One Connect cable did not work. Because this is a massive unit, and not exactly easy to return to Amazon, I filed a claim on the warranty with Samsung. This is where things get worse. After a few days, I received a phone call from a number bank in New Jersey primarily associated with scam calls. I received two or three more calls from various numbers that led back to phone number banks that have a history of being used by foreign based scam call centers. Eventually, I answered one of this calls and it turns out that the calls were from whatever 3rd party company Samsung has hired to operate as Samsung Customer Support in the US. Suspicious for such a large company but fine. The CS rep gets my email and sends me a form to fill out and send back to an email address that is not @samsung.com, and includes things like a demand for the copy of the receipt/bill of sale and the full information for the payment method (card number and cvv). I fill out the form and leave those off, and explain that this is starting to sound a lot like a scam to the CS rep when I get called again. They become apologetic and tell me that aside from the receipt, the form was fine as is. So I send the receipt and wait another day. The CS rep calls again and tells me that I'm good for an authorized service company to inspect the unit and fix it if needed. All good. The next day, I'm told that there are no authorized service companies within 500 miles of me, so they will arrange for a freight company to come pick up the unit and take it to get inspected/serviced. I ask for a timeline and here's the kicker. The freight company will pick up within one to three business days, the shipping will take up to seven business days, and then the service company will have it for up to 6 months, depending on their volume, with most service requests lasting six to eight weeks. I told the CS rep that this was unacceptable as this is my primary display on a computer that I primarily use for work, and that the only thing wrong with it is the One Connect Box. If they could just ship me another one of them, I would be happy to ship the one that I have. The CS rep asks for a little time. Another couple days later, I get another call from them explaining that Samsung technical support told the CS rep that was not possible and more than likely the whole unit needed to be replaced, but that wasn't authorized until the service company had a chance to inspect it. I asked for another time table on how long it would take for them to inspect it, as if it was only a business week or two before I was sent another unit, I'd be able to manage that. The CS rep said the time table was unchanged. At that point, I stopped responding to CS because the amount of time that was wasted. Instead, I spent $150 on ebay for a replacement refurbished One Connect Box for the 2nd Gen Ark. And lo and behold, it worked suddenly. However, this is a refurbished unit that someone cobbled together from non-working One Connect Boxes like mine, so it has serious issues. It will randomly fall into a 10-15 min period where the box loses DP signal, or, when switching resolutions/display mode (HDR on/off, blue light mode) the power will fail a few times before it stabilizes and runs again. And I've been dealing with those problems since October of '24. I might make it a few more months, but I will be replacing this soon with a LG GX9 45". This monitor is not worth the cost, even on sale for 33% off.