HP OfficeJet Pro 9135e All-in-One Printer

First the good news. The HP OfficeJet Pro 9135e is fast. Now the bad news. This printer is so poorly designed that it shouldn't even be on the market. It’s a cheap looking, ugly, square-cornered box. It’s noisy unless you use Quiet Mode, which slows it down. Worst of all, there’s no way to stop a print job in progress. You can’t leave envelopes or labels in Tray 1. If you do, the printer will grab them every time it runs out of letter paper in Tray 2, creating a huge paper jam. If Tray 1 is empty when the paper in Tray 2 runs out, the printer ought to continue printing when more paper is loaded. It won’t. The user has to intervene by pressing buttons on the control panel. 1. Printer runs out of paper in Tray 2 and stops printing. Control panel displays an “Out of paper” message. DO NOT press “OK.” 2. Load paper into Tray 2, and close the drawer. 3. The message on the control panel changes to, “Did you change the paper?” Press “OK.” This message persists for only a few seconds, so be sure to press “OK” immediately. If the message doesn’t appear, open and close the paper drawer until it does. 4. Control panel displays the “Out of paper” message again. This time, press “OK.” Printing will resume. If the user fails to follow this procedure exactly, the printer will stop printing after the current job completes and won’t print anything more. The control panel will continue to display an “Out of paper” message even though paper has been fully loaded. The only way to get the printer to start printing again is to reset it by unplugging it and plugging it back in or by turning it off with the power button and waiting for it to boot. The same remedy applies when it refuses to print after a software update. Unplug it and plug it back in, or turn it off and wait for it to boot. It shouldn’t need updates in the first place. The product should have been finished before it was brought to market. The updates improve the printer’s performance not one iota anyway. This printer turns pressing an application’s Print button into an adventure. The user never knows whether it’s going to print or not. When it doesn’t, no explanatory message appears on either the control panel or the computer screen. Nothing will print, but the user doesn’t know why. The baffled user has no recourse but to reset the printer. When he/she presses the power button to turn it off, the notification, “Error printing” may appear. How helpful! Sometimes, it loses contact with the wireless network. When it does, and the user tries to print, the notification, “Printer offline” appears on the computer screen. In this case, pressing the power button to reset it won’t work. The power button has no effect at all. The printer has to be unplugged and plugged back in to get it to print. You can avoid the wireless connectivity problem by connecting the printer to your router by an Ethernet cable or to your computer by a USB cable (neither supplied). Do this after the initial WiFi setup. However, even after the printer is connected to the router or computer, it frequently refuses to print. There’s never any apparent reason except that the software controlling the printer is defective. Every time the printer balks, the user has to press the power button and wait while the printer shuts down and reboots before it finally starts to print again. HP’s warranty is worthless. If you’re fed up with struggling with this printer, and you think you’ll get a better one if you return it to HP, you’ve never been more mistaken. The “replacement” you’ll receive will have no ink and no printhead. If you try to install the ink and printhead from your original printer in the “replacement,” you’ll find that you can’t. The “replacement” lacks not just ink cartridges and printhead. It’s also missing the mechanism that holds them in place. It’s a useless shell. If you purchase this printer, be sure to buy it form a retailer that offers a generous return window.