Top positive review
16 people found this helpful
No pain here, very satisfied with this 9125e printer.
By Bytelady on Reviewed in the United States on August 3, 2025
HP products and HP support have impressed me for 25 years. I have to say this printer I received today thoroughly checks all the features I was looking for. I had an HP printer before and from that printer I wanted a more robust printer for creative crafting. The larger volume paper drawer, the multi page scanner feeder, duplex printing is a plus, fax ok not necessary though and above all speed. So I was excited to get this printer so that when I go to print my stuff it’s not a major project and eats time. I have had this printer now for 2-3 hours. I am so blessed that I listened to myself to get this printer despite the negative comments. I bit the bullet and went for it. The installation was a breeze. All I had to do was follow the directions stepped me right through it. Nothing hard. The hiccup was the website but my bad there was a sticker telling me to go to a different site that was different than the printer stated. Once I went to the correct site the installation self - installed the moment I hit the site found the printer and stepped me right through the rest including transferring my ink subscription right over to the new printer in the smart app. Just slick! Print speed is fast even color pages. The printer Is quieter and prints smooth. WiFi connection on my old printer just got so bad but this printer it just connected .. a hitch. One feature that sold me the self correcting WiFi. I am up and printing. Never so happy that I did not listen to the negative comments on this printer or even HP related. I have had other brand printers that tear my hair out and I have just said I am going back to HP no matter what. HP. This install was hands free for me. I am a programmer by trade and I did not need technological skill for this install. Your programmers did the work. Well done! Thanks for making my retirement easier and less work! Because I was on wrong site for the printer install support staff was right there the second I hit the site we can’t find your printer. I said I just got here hold on let me see what the problem is. Other technicians called me on the phone to help. I actually said let me just figure this out myself and I did. I did not need the technology staff. I was on the wrong install site. Even HP support did not realize that. lol. Even self aligned. That’s Slick! Can’t wait to print what I started 4- 5 days ago to print. Not standard printing and hoping this printer can help me handle that with ease going forward.
Top critical review
114 people found this helpful
Unusable
By Gregory L. Richey on Reviewed in the United States on August 22, 2024
DO NOT BUY THIS PRINTER, OR ANY HP PRINTER. I cannot begin to catalogue the nighmare trying to use this thing has been. Every single time I need to print docs for a client closing--I am a solo lawyer--my biggest challenge is not negotiating, it is not drafting, it is not satisfying my clients, it is whether I am going to ever be able to print. The first one was defective, which I discovered after hours and hours on tech support calls, often in a strange, psychedelic dialogue with something called a "hybrid" agent, whose primary function is to slow the process and make every step as difficult, confusing and painful as possible. It is very effective at doing that, absolutely the only thing HP does well. So when I got the new printer, could I now just print? Silly me, of course not. I am the one who has to go through the extreme hassle of getting the new one, setting it up on a website that often doesnt work, then repacking and sending it pack. So could I just connect it. Lordy, that can't be allowed. No, HP's only concern, the animating force behind all of this, is that they must get paid for every possible microliter of ink. So they ship the replacement for their defective printer, without a $^$$^$#^$#^#D@$^##$^ printer head. Instead, I am now supposed to remove the one from the old printer and install it in the new one. Except when I did that, the new one gives me an error message that the cartridges from the old printer are not valid in the new one. Even though they are the brand new ones I just got from their instant ink program that they basically force you to use. Apparently, I made the mistake of installing the new cartridges in the printer head while is was still in the old printer and to HP's eyes that apparently contaminated them and they can now not be used in the new one. Tech support tells me now I must switch my Instant Ink account to the new printer, a rather salient fact they did not see to mentioned anywhere. Nor is there anywhere on their website I could find to do it online. And because of this monumental error I, silly me, made to put the new cartridges in the printer head while it was in the old printer, not the new one, the new printer is frozen, I can't get it online either. I have zero faith in ever getting the brand new cartridges to work, they have HP cooties now. I have clients coming for a closing tomorrow and HP's final tech response is to try to reach a different group when they open tomorrow, the Instant Ink team. And I am sure their hybrid agent will solve this all right away, first thing tomorrow morning. THIS IS INSANE. Run, flee, anything but DO NOT BUY THIS PRINTER
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