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4.3 out of 5 stars

BenQ PD3225U 31.5" 4K UHD IPS Monitor

$899.99
$1,099.99 18% off Reference Price
Condition: Factory Reconditioned
Screen Size: 32"
style: 32\" 4K IPS Black USB-C Mac
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Top positive review
70 people found this helpful
Amazing
By amadams on Reviewed in the United States on March 27, 2023
TL/DR: Amazing monitor. Great picture, Great Features. HotKey Puck - the accessory I didn't know I needed, but can't live without! Wish it had 1 or 2 more USB ports & Ethernet port. I shopped for a monitor for months. I have used dual 27" monitors for at least a decade. I've recently started to have trouble with vision - more than just my eyes getting old, but they are too. I thought getting a slightly larger monitor would be nice. Then my docking station for 2 laptops (built-in KVM) started to fail - and it had been discontinued and there were no replacements available. I had 2 choices, buy 2 docks, plus a KVM and all of the extra cables, or reevaluate my entire setup and consider a monitor with a built-in KVM. Frankly, it was a really tough decision. Lots of monitors with built-in KVM - not many that also have daisy-chain capability. And without daisy-chain capability, I'm back to needing 2 laptop docks and all the cables that would require. This monitor from BenQ was the only one that also let me take advantage of the Thunderbolt connection on my laptop. Another key requirement was 4K resolution capability. The Good: The picture quality is really good and the features are fantastic. The display is plenty bright, without being too bright. It is flicker-free and has settings to minimize blue light. The color calibration is far more than I need. All the various color settings and features are interesting and cool. I don't really use them but did find them interesting enough to check out. There is also a boatload of software that you can download, including eye care software that reminds you periodically to look away from the monitor etc. All good things to help preserve eye health. The Freakin' AWESOME The most exciting feature of the monitor is the hot-key puck. With other monitors that have a built-in KVM switch, the switch to changing computers is usually on the monitor itself - not always convenient or easy to reach. The hot-key puck has a 3–4-foot cord and allows you to navigate the on-screen menu without needing to reach the monitor. You can even customize the buttons (hotkeys). This handy-dandy device allows me to change the computer with a click of a button on the hot-key puck. While the cord is plenty long to be within reach without stretching, I do wish it was a tad bit longer or could use an extension cable, so that I could run the cord under my desk to minimize cord clutter. But that's a really petty complaint for a spectacular feature. The monitor stand is an outstanding feature with a well-thought design. The stand has quite a bit of heft to it - it's downright heavy. It has a flat plate that sits on the desk. It's suitable to place any number of small items you want to place below your monitor. It's almost large enough for my 13" Ultrabook to set on top of, but not quite. The monitor connects to the stand with a quick-release type of connection giving the back of the monitor a very finished look. Putting it together is a one-person job. The meh There is a single headphone jack on the side of the monitor. I made sure to get a right-angle plug to minimize the impact on the monitor alignment on my dual-monitor setup. Most of the connections are on the back of the monitor but facing upward - meaning it's impossible to see the connections with the monitor standing upright. It is much easier to plug everything in, then attach the monitor to the stand. I keep my user guide handy so that I can find the connection diagram if I need to unplug or reconnect anything. The Could-Be-Betters There is no ethernet port. You can certainly use one of those ethernet-to-USB adapters and plug that into a USB port. I found that to be slower than when I plugged the ethernet adapter directly into my laptop. It also uses a USB port. Which leads to.... There are only 4 USB 3.1 ports (3 USB-A, 1 USB-C) for peripherals. 2 of these ports (1 USB-A & 1 USB-C) are on the side of the monitor. Those are easy to reach, but when in use, they prevent smooth alignment with another monitor for multi-monitor set-ups. 4 USB ports are typical of many, if not most, KVM switches, but fewer than I need. I have a USB hub connected to one of the ports on my monitor. I do wish that there were an option for a monitor arm that was compatible with the quick-release feature. It is so easy for one person to attach, and it looks very finished. (One of the new BenQ monitors has an arm like another brand's arm that does fit. I haven't tried the other brand's arm long-term because there isn't enough room for all the cables with the monitor's KVM switch). I do wish that the new BenQ monitor arm was compatible and available to purchase without the new monitor. I would buy it in a second. Prior to researching for a new monitor, I had never heard of BenQ. Given my experience with this product though, they have moved to the top of my list for future monitor purchases.
Top critical review
29 people found this helpful
UPDATE: CUSTOMER SERVICE IS HORRIBLE
By AJ on Reviewed in the United States on July 27, 2024
Redoing my entire office it’s still not finished but I had gone back and forth on several monitors to attach to my MacBook Pro and I can honestly say I just pulled the trigger on this one and I’m extremely happy I did. Worth every single penny paid! I didn’t use their mount even though it seems super beefy. Trying to keep as much desk space as possible. I used the ergotron LX which is very pricey for most people including myself. But the combo is fantastic. 12-27-2024 UPDATE: I’ve been using the BenQ PD3225 monitor since June 2024, and it’s been great for my trucking business that I own—helping me multitask with its sharp resolution and vibrant display. Paired with the BenQ Screenbar Halo, it’s a perfect setup, especially for late-night work. The combo just works. However, recently I ran into a major issue with the monitor’s USB ports. The Screenbar Halo, which had been plugged into the monitor’s back USB 3.2 port since day one, suddenly stopped working. After some troubleshooting, I discovered the back USB ports had failed, while the side port still worked fine. That’s when the trouble with BenQ customer service began. I contacted them and submitted all the required documentation (invoice, serial number, photos, etc.), but after a back and forth of them asking for the same information I had already given them, they eventually sent me a return label with some concerning stipulations: If the box I use to ship the monitor is damaged—even if the monitor itself is fine—they won’t return the monitor. They also won’t supply any packaging to return the monitor to me if that happens. So, I’m left to figure out how to properly pack a $1,000+ monitor myself, to make sure the monitor doesn't get damaged because that's on me as well. The cherry on top? They mentioned it would take at least two weeks to fix the issue—and that’s assuming the monitor arrives undamaged., I’m expected to wait at least two weeks for a repair while being without a monitor? Considering how integral this monitor is to my daily operations, this is a huge inconvenience to say the least. I would literally have to go BUY another monitor. And I'm not the type to buy something and return it for no reason. That's not the right thing to do to any business. Pros: -Excellent display quality for multitasking and productivity -Great pairing with the Screenbar Halo for lighting Cons: -USB ports failed after a few months -Horrible customer service, including repeated documentation requests -Risk of losing the monitor if the shipping box is damaged (even if the monitor isn’t) and no return packaging provided While the monitor itself is fantastic, the experience with BenQ's customer service has been a huge letdown. Given the unreasonable return conditions and lack of support, I can no longer recommend BenQ products.

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